FactoryOutletStore.com Reviews | Factory Outlet Store Reviews | Read Customer Reviews of factoryoutletstore.com

FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

4.618,572 reviews
Appliances & Electronics
575 Underhill Blvd #350, Syosset, New York

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FactoryOutletStore.com Reviews | Factory Outlet Store

About FactoryOutletStore.com Reviews | Factory Outlet Store

FactoryOutletStore is an independent retailer of consumer and business products, featuring top brands in GPS, Marine, Fitness, Outdoor, Phones, Headsets, Personal Care, Mattresses and many more product categories.We carry over 50 quality brands such as Garmin, Minn Kota, Humminbird, Lowrance, Norelco, Sonicare, AT&T, Panasonic, Jabra, Plantronics, Polycom, BlueParrott, Motorola, Midland, PetSafe and more.Read Factory Outlet Store reviews to learn more about our: Wide selection of great brands and products 24/7 customer support Free shipping on most orders Package deals and bulk discounts Discontinued and hard to find productsGreat products, great brandsHOMEPAGESHOP BY BRANDSHOP BY CATEGORYVisit FactoryOutletStore.com

FactoryOutletStore.com Reviews | Factory Outlet Store (factoryoutletstore.com) has 18,572 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: factoryoutletstore.com
Website: factoryoutletstore.com
Category: Appliances & Electronics
Location: Syosset, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 11% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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FactoryOutletStore.com Reviews | Factory Outlet Store reviews

Showing 662 reviews with 1 star · Clear filters

Craig
Nov 12, 2020
I was misled about a Humminbird…
I was misled about a Humminbird product. Told same day shipping applied early Friday afternoon. Product didn’t actually ship until Monday. Sent FedEx Smart Post, which is the worst shipping product out there, after I specifically requested UPS, which I was told would happen. I was told 2-5 days I would have the part. That now has been changed to 7-10 days and the part is in the middle of Nowhere, TN stalled due to FedEx poor handling. Never buying here again!
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreNov 17, 2020
Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon review, we found that the order was placed on 11/06/2020 in the afternoon. Due to an incomplete verification, we could not ship the order right away. Being a weekend, the unit could not be shipped the next day and hence it was shipped on 11/09. As per the tracking details, the item is scheduled to be delivered to you today (11/17/2020) by FedEx. Again we sincerely apologize for the delay. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department
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George
Nov 11, 2020
HORRIBLE COMMUNICATION!
HORRIBLE COMMUNICATION! Sell you something listed as instock, should ship same or next business day. Instead, 2 weeks later I receive half my order. After lengthy waits on phone, customer service says, "Oh I'm sorry sir, this is on back order for at least another 7-10 business days! UNACCEPTABLE!!!
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreNov 12, 2020
Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 10/28/2020, and 1 part of the order was processed and shipped out on 11/10//2020 as the item ordered was on backorder. Unfortunately, due to COVID-19, our factories have been experiencing a delay in shipping and production due to material shortages. We sincerely apologize for any inconvenience this may have caused and share in your frustration. The second part of the order is still on backorder and we are following with the factory. We will ship the order as soon as it's available. Again we sincerely apologize for the delay. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department
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K. G.
Nov 11, 2020
I can't think of anything good say
I can't think of anything good say. I have been hung up on and can't get my issues resolved after ordering from this company. It is really sad. I will never order through this company again and I will tell others about the problems I have had. I know one thing, everyone's not in Brooklyn, NY. Please be truthful. You have to have customer trust.
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreNov 12, 2020
Dear Valued Customer First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Unfortunately, due to COVID-19, our factories have been experiencing an extended delay in shipping due to which the first order was delayed and hence we shipped the second item for free. Later we also checked and found that now both the items have been delivered. Hence for the courtesy of the inconvenience, we ask you to keep both the items. It was nice speaking to you and we hope that you are completely satisfied with the resolution. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department
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Ken
Nov 9, 2020
Your detail on phone numbers is too unclear
Your detail on phone numbers is too unclear
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreNov 11, 2020
Dear Valued Customer, Thank you for shopping with the factory outlet store and taking valuable time to leave a feedback and bringing this to our attention. We would like to apologize that your order experience did not go as expected. We would also like to inform you that we have agents standing by 24/7 to take customer's calls and answer customer queries. You can call us at any time on 800-816-0810 or can also send an email to [email protected]. Thanks Factory Outlet Store, Customer Relations Department
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Ilene F.
Nov 8, 2020
You don’t have review capability for…
You don’t have review capability for the individual products. Terrible. I would like to see reviews on the products I might want to purchase. I am going in blind.
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreNov 11, 2020
Dear Valued Customer, Thank you for shopping with us and thank you for taking the time to leave some feedback. We are happy to hear you enjoyed your shopping experience with us. We also ensure the quality of the products and offer the best service. If you have any additional questions/ concerns please reach out to us at [email protected] or you can also call us at any time. Thanks Factory Outlet Store, Customer Relations Department
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Unhappy C.
Nov 7, 2020
I ordered a Tempurpedic cool mattress…
I ordered a Tempurpedic cool mattress from here back in September. I was told at the time it would be a 4 week delay on delivery. Two months later I still haven't received it and have had no communication from FactoryOutlet. First time calling today I was hung up on, second time I got through and was told it would be another 4-5 months as Tempurpedic were on backorder of materials. I just called the Tempurpedic store and they said I could get the same mattress in 7-10 days. Something is wrong here! Have asked for a full refund, so will see if that comes through now. Not a good experience.
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreNov 12, 2020
Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Unfortunately, due to COVID-19, our factories have been experiencing an extended delay in shipping and production due to material shortages. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since then we have canceled the order and issued a full refund. We have also sent a copy of the receipt to your email. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department
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Simon
Nov 5, 2020
DON'T WASTER YOU TIME AND MONEY!
I place the order for 2 item. A week later I sent the email for tracking code. They wrote the me back that my items will be ready to will be ready to ship in 10 day. 3 weeks from purchasing date they were planing to ship my item. Don't waste your time with them. Amazon is so much better.
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreNov 11, 2020
Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 10/28/2020 and the item ordered was on backorder. Unfortunately, due to COVID-19, our factories have been experiencing a delay in shipping and production due to material shortages. Since then we canceled the order as you requested and a full refund We have also sent a copy of the receipt to your email. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department
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Jean
Nov 5, 2020
TWICE the $$ as buying it from Bosch.
75% off frig. water cartridges ??? Ha! They quoted mine for $120 and with the discount it was $90. I did not buy it. I called Bosch and the filter is $48!!! Same model. Same number.
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