FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJan 12, 2021

Hello Mr. Mcconnell First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 12/26/2020 for a Garmin Panoptix LiveScope Ice Fishing Bundle. Your purchase was qualified for a $200.00 rebate as a promotion. We sincerely apologize for any inconvenience and miscommunication this may have caused and share in your frustration. Since receiving the complaint we have sent the online rebate form to your email. Again we sincerely apologize for the inconvenience. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJan 12, 2021

Hello Mr. Farmer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 12/14/2020. Unfortunately, the shipping box was damaged in transit. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since then we issued a call tag on 12/24/2020 to return the item as requested. We received the merchandise back and on12/31/2020 we have issued a full refund. We have also sent a copy of the receipt to your email. Again we sincerely apologize for the inconvenience. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJan 5, 2021

Dear Valued Customer First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that the merchandise was returned back to us as it was delayed in shipping out from the factory. We sincerely apologize for any inconvenience this may have caused and share in your frustration. We did receive the merchandise back in the warehouse on 12/21. Since then we have issued a full refund and also sent a copy of the receipt to your email. Again we sincerely apologize for the delay. If you have any further questions or concerns, please reach out to us at [email protected]. Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreDec 31, 2020

Dear Valued Customer Thank you for shopping with the factory outlet store and taking valuable time to leave feedback. FactoryOutletStore takes our customer's feedback and complaints very seriously and hence we tried raeching out to you by phone but we were unable to contact. We would like to inform you that we have agents standing by 24/7 to take customer's calls and answer customer queries. You can call us at any time on 800-816-0810 or can also send an email to [email protected]. Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreDec 28, 2020

Dear Valued Customer First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that an RMA was issued on 11/16/2020 to return the incorrect merchandise. However, there was a delay in getting the merchandise back in the warehouse due to COVID. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since then we have issued a full refund and sent a copy of the receipt to your email. Again we sincerely apologize for the delay. If you have any further questions or concerns, please reach out to us at [email protected]. Factory Outlet Store, Customer Relations Department.

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJan 12, 2021

Dear Valued Customer Thank you for shopping with the factory outlet store and taking valuable time to leave feedback. We would like to inform you that we have agents standing by 24/7 to take customer's calls and answer customer queries. You can call us at any time on 800-816-0810 or can also send an email to [email protected]. Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreDec 29, 2020

Dear Valued Customer, Thank you for shopping with the Factory Outlet Store and taking valuable time to leave feedback. We take our customer's feedback very seriously and would like to thank you for reaching out. We would like to inform you that all of our products are priced competitively. However, as a courtesy, we have issued a $15.00 discount. We have also sent a copy of the receipt to your email. If you have any further questions or concerns, please reach out to us at [email protected]. Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreDec 29, 2020

Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 12/13/2020 for a 4 pack of the cellular cameras. Unfortunately, just 2 cameras were shipped as the other 2 were on backorder. Currently, due to COVID-19, our factories have been experiencing a delay in shipping and production due to material shortages. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since then we have issued a refund for the 2 cameras that were not shipped. We have also sent a copy of the receipt to your email. Again we sincerely apologize for the inconvenience. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department