FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreFeb 17, 2021

Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 01/27/2021, and the item ordered was on backorder. Unfortunately, due to COVID-19, our factories have been experiencing a delay in shipping and production due to material shortages. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since then as requested on 02/05/2021, we have canceled your order and sent an email for the same. We have issued a full refund to your Paypal account. Again we sincerely apologize for the miscommunication and inconvenience. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreFeb 17, 2021

Dear Valued Customer, Thank you for shopping with us and the time to leave valuable feedback. We are so sorry to hear that your shopping experience did not go as expected. Upon receiving the complaint, we launched a full review of the order. We did find your order in our system and found that the order was placed for Rand McNally OverDryve 8Pro which is for $635.99 including tax. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since receiving the complaint, we have updated a factory protection plan for 2 years for all the inconvenience. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreFeb 8, 2021

Dear Valuable Customer Thank you for shopping with us and the time to leave valuable feedback. We are so sorry to hear that your shopping experience did not go as expected. Upon receiving the complaint, we launched a full review of the order. We found that the order was placed on 02/03/2021 for an ATT phone system. We would like to inform you that a promotional discount of $5.00 has already been applied at the time of placing the order. We have sent a copy of the receipt to your email. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreFeb 8, 2021

Hello Mr. Collins Thank you for shopping with us and the time to leave valuable feedback. We are so sorry to hear that your shopping experience did not go as expected. Upon receiving the complaint, we launched a full review of the order. We found that the order was placed for a battery order for your Dyson vacuum. We would like to inform you that the battery ordered is a replacement generic battery. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since receiving the complaint, we have issued a full refund for the battery. We have sent a copy of the receipt to your email. Further, we are allowing you to keep the battery. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreFeb 8, 2021

Dear Valued Customer First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 10/10/2020 for a Bluetooth and a gaming headset. The regular Bluetooth headset was shipped out on 11/04/2020 and was delivered on 11/12/2021. Unfortunately, the gaming headset has not yet been shipped out as it is still on backorder. Currently, due to COVID-19, our factories have been experiencing a delay in shipping and production due to material shortages. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since receiving the complaint, we have canceled the item and issued a refund for the same. We have also sent a copy of the receipt to your email. Again we sincerely apologize for the inconvenience. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJan 29, 2021

Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your 1st order was placed on 01/08/2021 for a Humminbird fishfinder. Based on your conversation with our CS rep on 01/24 we found that the GPS was not working as expected. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since then we forwarded a request for an RMA which takes about 24-48 biz hrs. Since receiving your complaint. we have sent a shipping label to your email to return the merchandise back. Upon receiving the merchandise back, we will initiate a full refund as requested. Again we sincerely apologize for the inconvenience. If you have any further questions or concerns, please reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJan 26, 2021

Dear Valued Customer, Thank you for shopping with us and the time to leave valuable feedback. We are so sorry to hear that your shopping experience did not go as expected. Upon receiving the complaint, we launched a full review of the order. We found that the handset for your clarity phone system turned out to be incorrect. Based on your conversation on 12/27 with our chat agent, our manager reached out to you on 12/28 and 12/29. We found that the manager made an exception for you to return the handset back as we have an extended return policy for the holiday season. We did receive the merchandise back and had issued a refund deducting restocking fees. Since receiving the complaint, we have waived off the restocking fees as a courtesy and issued a refund for the same. We have sent a copy of the receipt to your email. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJan 19, 2021

Dear Valued Customer First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 11/29/2020. Unfortunately, there was an issue with the initial order. We had reshipped the headset. Later we found that the reshipped headset turned out to be defective. We sincerely apologize for any inconvenience this may have caused and share in your frustration. We tried reaching out to you by phone but was not able to contact you. Since then we issued a call tag on 01/16/2021 to return the entire order as requested. Upon receiving the merchandise back in the warehouse, we will issue a full refund. Again we sincerely apologize for the inconvenience. If you have any further questions or concerns, please reach out to us at [email protected]. Factory Outlet Store, Customer Relations Department