FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreMar 8, 2021

Hello Mr. Gade Thank you for shopping with us and thank you for taking the time to leave valuable feedback. We apologize that your shopping experience did not go as expected. We have investigated the order and found that the order was placed on 03/03/2021 for Garmin BlueChart g3 - HXUS604X (microSD/SD Card). The price updated on the website is already discounted as it's a site-wide saving sale. Since receiving the complaint, we have updated an additional $15.00 discount as a courtesy and issued a refund for the same. We have also sent a copy of the receipt to your email. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreMar 3, 2021

Hello Mr. Sanders Thank you for shopping with us and the time to leave valuable feedback. We are so sorry to hear that your shopping experience did not go as expected. Upon receiving the complaint, we launched a full review of the order. We found that the order was placed for a 6 pack of Motorola two-way radio. The website shows a promotional offer for an extra radio. In order to avail of the offer, you need to register and a form needs to be filled and submitted online. Upon submission of the online form, the extra radio will be sent out. The form is available on https://www.motorolasolutionsradiorewards.com/. We also tried reaching out to you by phone but could not contact you. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreFeb 25, 2021

Hello Mr. Cecil Thank you for shopping with us and thank you for taking the time to leave some feedback. We apologize that your shopping experience did not go as expected. We would like to inform you that we have agents standing by 24/7 to take customer's calls and answer customer queries. Since receiving the complaint by reached out to you by phone but was not able to connect. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreFeb 23, 2021

Dear Valued Customer Thank you for shopping with us and thank you for taking the time to leave some feedback. We apologize that your shopping experience did not go as expected. We would also like to inform you know that we have updated a promotional discount and a special customer on the order. We have sent a copy of the updated receipt to your email. If you have any additional questions/ concerns pls reach out to us at [email protected] or you can also call us at any time. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreFeb 25, 2021

Dear Valued Customer, Thank you for shopping with us and thank you for taking the time to leave some feedback. We apologize that your shopping experience did not go as expected. We would like to inform you that the restocking fee applies if the customer decides to return the item for no apparent fault or functional problem with the unit and seeks a full refund or exchange. Similarly, if the unit is faulty no such fee applies. We would appreciate it if you can help us with your order details or reach us by phone or email. We would happy to help you. Thanks Factory Outlet Store, Customer Relations Department