FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreApr 23, 2021

Hello Mr. Bemis Thank you for contacting the Factory Outlet Store. We apologize as your shopping experience did not go as expected. We take our customer's feedback very seriously and would like to thank you for reaching out. After investigating the order, we found that the order was placed for filters on 04/08/2021. However, the filters were shipped out on 04/09/2021. Since then we noticed that the filters were delivered on 04/21/2021. Currently, due to COVID-19 restrictions, there is a delay in delivery. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since receiving the complaint, we have updated a $15.00 discount and issued a refund for the same. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreApr 17, 2021

Dear Valued Customer First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 04/09/2021 for a Panasonic phone system. Unfortunately, the phone system is back-ordered due to supply chain disruption. Currently, our factories have been experiencing a delay in shipping and production due to material shortage. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since receiving the complaint, we have canceled your order and issued a full refund. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreApr 19, 2021

Dear Valued Customer First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 02/13/2021 for an HP laptop. Unfortunately, the laptop was back-ordered due to supply chain disruption. Currently, our factories have been experiencing a delay in shipping and production due to material shortage. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since receiving the complaint, we have canceled your order and voided the pending charges. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreApr 14, 2021

Dear Valed Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 04/05/2021 for a Replacement Vacuum Filter for Shark. We also found that you had called us to return the order. Unfortunately, the call got disconnected. Due to pandemic, we all are working from home, and sometimes due to technical issues, the call may get disconnected. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since receiving your complaint, we reached out to you by phone, however, we could not contact you. Since then we have issued a full refund for the order. Further, we allow you to keep the order. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreApr 10, 2021

Hello Mr. Halter First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 03/28/2021 for a Humminbird fishfinder. Unfortunately, the merchandise was on backorder. Currently, due to COVID-19, our factories have been experiencing a delay in shipping and production due to material shortages. Since receiving your request, we have canceled your order. We sincerely apologize for any inconvenience this may have caused and share in your frustration. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department