FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

had to wait too long for customer service.

I submit an order and do not call me or send an email to resolve the issue

I need an additional handset, due to a recent move. Additional handsets are $18.97 at WalMart. I feel I'm being "hosed" in having to pay $39.95. This, in addition to having to buy an additional Internet radio because you no longer maintain a website to support products purchased in good faith. You're not scoring high in the "Trust" category at all.

I purchased thte Garmin NuMapLifetime Download; however, at no time was I offered the opportunity to download. I saw the link that should have taken me to a page that explains how to do the download, but it just greyed the screen and did nothing. I finally called customer service to be told the process. It was a disappointment. I would not have made the purchase if I had known how weird the process would be. And the instant download actually means that the download is instant after a couple of days.

okservice I don't like anything online

Their web site said if I ordered that day, package would arrive within 5 days. Great. I need it for a trip I'm leaving on night of 6th day. But then a day later I get an email message from FedEx saying it won't arrive until 7 days. I call fed ex, is there a delay, weather? No, FedEx says that this shipping method is 5 - 7 days. So I call FactoryOutletStore, complaining that it's misinformation on their site. They don't say it's a mistake, they don't apologize, they say "It arrives within 5 days for most people," as if that makes it OK. I explain I need this item for my trip. To ship it so it'd arrive in time, it would cost $25 add'l but the store only offers to pay $10 add'l. Fortunately, the actual delivery was done by USPS and I held my mail so this late package stayed at the post office while I was away, rather than parked on my doorstep. Though of course I didn't have the item I wanted for my ship. The store did pay for return shipping and did refund my money so it's 2 stars, not 1. (Though for some reason at first they just refunded partially, I called and complained, received no explanation why it was partially, but rest was refunded.) STILL, WHY THEY ADVERTISE THE PACKAGE WILL ARRIVE IN 5 DAYS WHEN THE SHIPPER FEDEX SAYS 5 - 7, I HAVE NO IDEA. IF EVERYTHING WAS THIS MUCH OF A HASSLE, I'D NEVER SHOP ONLINE!

We ordered a phone (the same item # as the old one) and when we got it line 2 would not work, so I called customer service and she said "well have you called AT&T support and I said no why would I call them, "Well we just sell the products. So I put it back in the box filled out the return and paid for the postage back. They charged me $30.00 for something, which is not right seeing how they shipped me a defective unit. I will never used them for our business or personal again, I will go back to Amazon at least they know how to treat their customers.

don't plan on getting the order on time they claimed it was delivered itwasnt and keep changing the day now ist Friday but cannot contact the shipper very bad service very bad all I get is excuses