FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 8, 2021

Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Unfortunately, the Item that you received turned out to be Damaged. We sincerely apologize for any inconvenience this may have caused and share in your frustration. We have since then issued a full refund and also sent a copy of the receipt to your email. We’d greatly appreciate the opportunity to make things right and work toward earning back your business. We’ll make sure that this doesn’t happen again in the future. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 28, 2021

Hi Karen, I'm sorry to hear your experience didn't go as expected. We tried reaching you to find out what happened as we would like to make things right. Please feel free to reach us directly at 646-787-2997 anytime Monday thru Friday from 9 am to 6 pm EST. Thanks, Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 18, 2021

Dear Joseph Hadzima Thank you for shopping with the factory outlet Store. We appreciate your genuine feedback on the issue. We assure you that your concern will be passed on to our teams. We would like to inform you that we have agents standing by 24/7 to take customer calls and answer customer queries. We at FactoryOutletStore.com greatly value our customers and constantly strive to achieve customer satisfaction of the highest degree and it is feedback such as yours, will help us make things right. We would also like to mention that your order has been processed. Once the order is shipped, tracking details will be forwarded in 24-48 biz hrs. If you have any questions or queries you can call us at any time at 800-816-0810 or can also send an email to [email protected]. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 15, 2021

Dear Valued Customer Thank you for contacting the Factory Outlet Store. We apologize as your shopping experience did not go as expected. We take our customer's feedback very seriously and would like to thank you for reaching out. After investigating the order, we found that the order was placed for 2 units of Dash Cam 66W on 05/19/2021. The order was processed and shipped on 05/21/2021. Currently, due to COVID-19 restrictions, we are facing issues in delivery and shipping. We are working round the clock to improve these issues. We sincerely apologize for any inconvenience this may have caused and share your frustration. We tried reaching out to you by phone however we could not connect. Since receiving the complaint, we have updated a free 2-year protection plan on both units. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 11, 2021

Dear Customer Thank you for shopping with us and taking the valuable time to leave some feedback. We are pleased to hear that your shopping experience was good. We ensure the quality of the products and the service. We would also like to inform you that your order has been processed and shipped. Tracking details have been sent to your email. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 11, 2021

Hello Mr. Buratto Thank you for shopping with Factory Outlet Store. We sincerely apologize that your shopping experience did not go as expected. After a complete investigation, we found that the order was placed on 08/26/2020 for a transducer. Unfortunately, it did not ship right away as it was back-ordered. Finally, the order was shipped on 09/22/2020. However, it turned out to be an incorrect unit. Based on the 30-day return policy, returns cannot be accepted after 30 days. However, we have created an exception as a courtesy and are willing to take the unit back. Upon receiving the unit back in the warehouse, a refund would be initiated. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 2, 2021

Dear Valued Customer First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. The order was placed on 05/16/2021 for 3 items. We were not able to ship the order as it was on BO. Due to the supply chain disruption, our factories have been experiencing a delay in shipping and production due to material shortages. We sincerely apologize for any inconvenience this may have caused and share your frustration. However, as the order was shipped on 6/01/2021 we could not cancel. Since then we have issued a shipping label to return the order back for a full refund. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department