FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreSep 21, 2021

Dear Valued Customer, Thank you for shopping with the Factory Outlet Store and we apologize for all the inconvenience that you faced. We tried reaching you out via telephone but were unable to connect with you. Upon receiving your inquiry, we launched a full review of your order, and as the tracking shows the package was delivered to you on Aug 8th, 2021 by FedEx SmartPost. Since you called and informed us that you have not received it, we investigated with the Fedxsmartpost and are glad to let you know that you qualify for a full refund which has already been processed. If you have any additional questions/ concerns, please reach out to us at [email protected], or you can also call us at any time. Thank you for shopping with us, and we hope to do business with you again! Thank you, Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreSep 13, 2021

Dear Valued Customer, Thank you for shopping with us, and thank you for taking the time to leave some feedback. We apologize that your shopping experience did not go as expected. We would also like to let you know that we have decided to offer you a full refund.If you have any additional questions/ concerns, please reach out to us at [email protected], or you can also call us at any time. Thank you, Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreSep 9, 2021

Dear Valued Customer, Thank you for shopping with the factory outlet store. We are sincerely sorry to hear your shopping experience did not go as intended. We do estimate shipping times to be within 2-5 business days. However, due to the recent hurricane that has affected the country, there have been heavy delays with carriers all over the country. As it stands now your item is estimated to be delivered on the 4th business day. We sincerely apologize as natural calamities are not in our control. We have since tried to reach out via telephone to resolve the matter to your satisfaction. Please give us a call back to discuss further. We hope you are enjoying your item! If you have any additional questions/ concerns, please reach out to us at [email protected], or you can also call us at any time. Thank you, Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreSep 9, 2021

Dear Valued Customer, Thank you for shopping with the Factory Outlet Store. We sincerely apologize your shopping experience did not go as intended. Upon receiving your inquiry, we launched a full review of your order. To ensure the satisfaction of your purchase, Factory Outlet Store offers a 30-day return policy on all merchandise. We have this policy made available at the time of sale for review. It appears your item was delivered on 6/21. Since the item has been installed and is outside of the return policy, we would be unable to process an exchange or a return. We have tried reaching you by telephone but have failed to connect. Again, we apologize for any inconvenience this may have caused. Thank you, Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreSep 1, 2021

Dear Valued Customer, Thank you for shopping with Factory Outlet Store. We are sorry to hear your shopping experience did not go as expected. After receiving your complaint, we launched a full review of your order. We sincerely apologize that you did not receive instructions. After discussing, it appears you are ready to keep your purchase. We are happy to hear that and hope you are enjoying your purchase. Again we sincerely apologize for any inconveniences this may have caused. If you have any further questions, please feel free to reach out. Thank you, Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreSep 9, 2021

Dear Valued Customer, Thank you for shopping with Factory Outlet Store. We are sorry to hear about the unfortunate circumstances you faced while trying to place your order. We tried reaching out to confirm that your order has been received and shipped. It sounds like you may have been facing a web browser issue. We appreciate you taking the time to leave your feedback so we can explore the topic. We hope you are enjoying your purchase and to see you again soon. If you have any additional questions, please feel free to reach out Thank you, Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreAug 31, 2021

Dear Valued Customer, Thank you for shopping with the Factory Outlet Store. We appreciate your feedback. After receiving your review, we launched a full review of your order. It appears you have only been charged in full for the item you have purchased. It also seems to have been delivered. We hope you are enjoying your purchase! We sincerely apologize for any inconveniences that may have arisen during your shopping experience with us. If you have any additional questions, please feel free to reach out to us! Thank you, Factory Outlet Store Customer Service Department