FactoryOutletStore.com Reviews | Factory Outlet Store Reviews | Read Customer Reviews of factoryoutletstore.com

FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

4.618,572 reviews
Appliances & Electronics
575 Underhill Blvd #350, Syosset, New York

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FactoryOutletStore.com Reviews | Factory Outlet Store

About FactoryOutletStore.com Reviews | Factory Outlet Store

FactoryOutletStore is an independent retailer of consumer and business products, featuring top brands in GPS, Marine, Fitness, Outdoor, Phones, Headsets, Personal Care, Mattresses and many more product categories.We carry over 50 quality brands such as Garmin, Minn Kota, Humminbird, Lowrance, Norelco, Sonicare, AT&T, Panasonic, Jabra, Plantronics, Polycom, BlueParrott, Motorola, Midland, PetSafe and more.Read Factory Outlet Store reviews to learn more about our: Wide selection of great brands and products 24/7 customer support Free shipping on most orders Package deals and bulk discounts Discontinued and hard to find productsGreat products, great brandsHOMEPAGESHOP BY BRANDSHOP BY CATEGORYVisit FactoryOutletStore.com

FactoryOutletStore.com Reviews | Factory Outlet Store (factoryoutletstore.com) has 18,572 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: factoryoutletstore.com
Website: factoryoutletstore.com
Category: Appliances & Electronics
Location: Syosset, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 11% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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FactoryOutletStore.com Reviews | Factory Outlet Store reviews

Showing 176 reviews with 2 stars · Clear filters

Keith K.
Mar 27, 2020
PayPal link does not work
PayPal link does not work. I use PayPal frequently and never had a problem.
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David W.
Mar 20, 2020
product is good and with free shipping…
product is good and with free shipping what more could ask for!
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Amanda
Mar 11, 2020
I bought a pet door for a sliding glass…
I bought a pet door for a sliding glass door. I loved the product but the measurement suggestions are incorrect so the opening was too small for my dog. The issue came when I needed to return the item. I filled out the online paperwork and was told I would receive a response in 24 hours. I didn't so I had to call only to find out that THERE IS NO PAPERWORK!! The online form has to be printed off and put in the box. There is no shipping information, no return information, NOTHING!!! Any other time I have had to return an item to ANY company I at least get sent shipping information even if I have to pay the cost of the return.
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Robert C.
Mar 5, 2020
tried TO ORDER TWO DIFFERENT CHARGERS…
tried TO ORDER TWO DIFFERENT CHARGERS AND THE SCEEN WOULD ONLY SHOW ONE
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Veronica Z.
Feb 11, 2020
used the chat to get 2-way walkies w/…
used the chat to get 2-way walkies w/ compatible headsets. Trusted that the rep and ordered over $650 in merchandise. Order came in within a timely manner but of course the headsets WERE NOT compatible. So now, I ordered another $250 of merchandise and they did nothing to speed up the delivery for the 2nd shipment. Frustrating!
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreFeb 11, 2020
Hi Veronica, We are truly sorry to hear that your order did not go as expected. A full review of your order is on its way and we'd like to make things right. Please feel free to reach me directly at any time at 646-787-2997 Monday through Friday. Thanks
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Helen Z.
Feb 8, 2020
There was no place to enter my discount…
There was no place to enter my discount code I got from Philips for my order
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreFeb 10, 2020
Hi Helen, I'm sorry to hear your shopping experience with us wasn't as expected. I've already begun a full review of your order and will be contacting you shortly to discuss a resolution. We'd like to make things right. Jessica
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Jason
Feb 7, 2020
Good pricing, poor follow up services
Yes, you have great pricing, but your Customer and Technical support need a lot of work.
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Joe P.
Jan 9, 2020
Poor service after receiving faulty goods
I ordered a Garmin Dash Cam 65W, when the item arrived it was faulty and couldn’t even start up. I phoned the customer helpline number and was told I had to go online and fill out a returns form. After doing this I had to wait to be emailed with the returns address. I had to pay the returns myself which cost me £7:40 I emailed the company explaining that I had received faulty goods and didn’t think that it was fair that I had to pay to return the faulty item (they should in my opinion supplied me with a pre-paid returns label). They completely ignored me and I realised that the only way I was going to get the item exchanged was to pay the postage myself. I just felt that they really couldn’t care less about good customer service, and would definitely not recommend them, or use them again. Post note:- after posting this review, a representative phoned me and offered me a refund to cover the postage cost.
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