FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

We ordered our phones on May 22nd and they we delivered 5/28. Our phone service provider told us they're actually going to supply us with the phones so i proceeded to try and make a return. Due to the COVID-19 we understood that no returns are accepted at that moment and we tried to contact customer service via email just to receive this response. Dear Customer, We are sorry to hear that you would like to return your purchase. Unfortunately, at this time, we are not accepting returns due to COVID-19. This policy went into place on April 1st, 2020, to ensure the safety of our customers as well as the safety of our employees. For more information, please see our updated FAQ's: They still did not provide a solution to return these phones, $319 worth of unopen merchandise. I mean extend the 30 Day return policy at least. The original receipt for purchase still states 30 Days to return as copy and pasted below. Returns/Exchanges: You must keep all your original packaging to return or exchange any merchandise within 30 Days. Nothing about COVID Every other major retailer has extended their return policy to assure people don't get stuck with items that don't suit them. SMH

I have had continuous problems with Uniden Loud&Clear. The light on the handsets come on randomly throughout the day and night. Although I contacted the Factory Outlet Store, and they replaced the first one, it was also common to the second. I live in a remote area and there are no unusual frequencies in or around my home to trigger these events. Have to keep unplugging the main phone to stop the visual ringer. Most unfortunate.BV60021500 made in Vietnam.

i have several problem we the blue parrott also we the legend to i used the blue to all day in my driver to i depend in the blue to i dont know if i send my other older blue to yuo can fixe 512 775 1185 arnold

I'm not sure how to trust your product if you can't return it

Bad Customer Service.

Very easy to use and the chat option was very helpful and efficient. Overall my initial reaction was a very good experience. I have updated this review because, on two separate occasions I used the chat feature to confirm that the cordless phone handsets had a jack for an external headset. Both time the response was yes. One response ever quoted the size of the jack as 2.5 mm. Unfortunately when the product arrived the handsets did not have any jacks. The phones will work, but I am disappointed that the information given to me was incorrect to two occasions.

Bought a dog fence through FactoryOutletStore.com. The product came, just as they said it would, but when we tried to return it, even though it was never out of the original shipping box, they would not take the return. This is not what their webpage said. Their publish policy said we could return it for any reason up to 30 days for a small restocking fee and the cost of shipping. When we said that we wanted to return it because we had found another somewhere else for less, though, they refused to take it back saying their new policy had changed April 1, 2020 and was published online. Their webpage doesn't and never has mentioned this, though. Saying you have new policies without publishing those policies seems like bad business.

Sold me the wrong pet collar. Return process ok.