FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Ordered a simple USB C cord. Twice they sent the wrong item.too much hassle for an $8 item. The second time they wanted CLEAR pictures of what I received. Told them same as the first.

Order never arrived, but they charged the credit card for the order. It had been in "Waiting Fulfillment" status for over a month - but they took the money on April 12 - with no delivery. Order is still in the same "Waiting Fulfillment". They did not respond to Email/Contact us forms for refund. Live Chat always was closed: "No Agents available at this time" - regardless of what time you try. Was on hold with the phone for over an hour - without being passed to a customer service person. Still can't get my request for a refund to get answered.   Please return my money.

placed a order on the 22ed of April 3 to 5 day delivery lie called the28th told it would be delivered today a lie called again the2nd of may told it was out for delivery again another customer service LIE and could not give me a tracking# CALLED AGAIN THE 4THWOULD NOT GIVE ME A REFUND AND SAID IT WILL BE HERE TODAY STILL WAITING WILL NEVER ORDER FROM AGAIN !!!!!!!!!!!!!!!!!!!

Ordered a Humminbird sonar unit on 12/3/21. It was backordered. No big deal, spring was 5 months away. They sent updates every 2 weeks, always on back order. When I called in January, they assured me it would ship in Feb. In March, they said April....and on and on. Finally, everybody ahead of me cancelled and I was #1 on the list. They finally got the units in about 5/21, the day I called again for an update. I was told there was a problem with my card. I told them to hold it and I would get back to them within the hour, which I did. I found out that they screwed up the card number, it didn't come close to the number I gave them. Gave them a new, clean, high limit card and they informed me that they shipped the unit elsewhere and I was now on the bottom of the list. Originally, I had offered to pay with the order to assure they would lock me in. They refused. So now they said they would look into getting me a unit. They failed (IF they even made an effort) I asked if they would pay the difference if I found it elsewhere. NO. Very nasty company to deal with. They would do nothing to fix the situation they created. It was basically a "Tough luck, chump" attitude. DO NOT trust these people. I was lied to many times.

I ordered a refurbished blue parrot headset from factory outlet store.com.The headset is inoperable. I contacted customer service and they proceeded to entice me to purchase a new blue parrot headset. Supposedly it was delivered Monday 03/28/22. but it wasn't. I contacted customer service to advise them and they opened an investigation that will take 10-14 business days..."WOW" Instead of reshipping my product I have to wait 2 weeks...terrible customer service...I will have to say that a Manager did contact me to resolve the situation and sent me a New Blueparrot headset 350. I will say that after that ordeal I am a bit satisfied but it took some time to resolve my issue. I had it mailed to a dfferent address and will wait until 04/06/22. I will state that they will take the lead in making sure you are a satisfied customer. I recommend factoryoutletstore.com....

Just got sucked in for the 2nd time on orders from the factory outlet store. Both were for marine electronics. Each time, I would order items on their website that were listed as “In Stock”, only to receive an e-mail, after the confirmation e-mail, telling that the item was not in stock. Except this last time, they added a $212.00 2 day shipping charge for the supposedly out of stock item (Ultrex Mega 360 Transducer). So, they added an express shipping charge for an item they did not have, and they did it without my request for 2 day shipping. They sucked me in on an Ultrex trolling motor that I ordered back in early February. Still waiting on that. This outfit is in my opinion, is not a trustworthy business and has very questionable business practices at best. Be very careful when ordering anything from them. I got fed up and canceled the last order within a few minutes after I called when I got the 2nd out of stock e-mail on my 2nd order. Fool me once, shame on me. Fool me twice and it’s shame on you. I received a call from a “supervisor” the next day after my original posting. She did apologize for the issues I have been dealing with. She also stated that they(FOS) would review their practices. They did take down the “In Stock” listing, and changed it to “Reserve”. Which at least you know they don’t have what your looking for in stock. The last timing given to me on my trolling motor was shipping from Minn Kota on 4/1/22. It’s now 4/5/22 and still no trolling motor, no communications from FOS. Somehow I feel that they play” The checks in the mail” game to keep dragging folks along. Hopefully folks reading this post will make their purchase(s) with extreme caution when dealing with this business. Forget the website order, and call to verify stock and delivery details. It will save you tons of grief.

This place is the worst. They will not ship you your items in the timeframe they tell you. It is better to pay a little more and actually receive your items on time. If you call them and the recording asks you to hang up but keep your place in line it BS. They call you back but wait for 1 second before hanging up. DO NOT BUY ANYTHING FROM THEM

Bought a refurbished Garmin 51 satnav, and it failed shortly after puchase; stripey screen and rebooted all the time. Tedious email conversations to arrange a return, finally convinced them it had failed by sending a video. Returned AT MY EXPENSE. Got a replacement in a couple of weeks, but missing the USB cable/ Three emails later no sign sign of it turning up. Not impressed with customer support. Cheap so I suppose thats what I should have expectrd. Update. The replacement unit was shipped out on the 25th Feb. After a number of phone calls and emails, I received a refund for the return postage, and a replacement USB cable yesterday, 28th March. I'm now happy with the result, but this company does have some customer service issues; either no problems (which is great) or a hassle (which is not).