Donna Salyers Fabulous FursReviews of fabulousfurs.com

Customer service is incompetent. Agent could not speak English clearly and took 10 minutes to say what should have taken 2. She kept repeating herself and I finally had to say I have to go now goodbye. They had a problem with two addresses one for billing one for ship;ping, REALLY? In this day and time how lame is that. Then another agent called saying the same thing all over. Then I get a strange email about the difficulty processing the order. Such a waste of time for people who don't have time to waste during COVID.

Jacket would be 5 stars if you want to dry clean an 8yr old's white jacket every week and also expose her to dry cleaning chemicals. Otherwise here is what you have to do to "clean". #1 cold water, delicate cycle. Fine. 1st problem coat weighs over 10lbs soaking wet. So my new front load machine had a hard time with this weight as it is a lump and not balanced. Fine. Stopped wash & did normal cycle, low spin. When done I tried to remove. Heavier than all my towel loads. AND soaking wet. Called my washer hotline and asked if I could spin something this heavy cuz after all I wash a load of 8-10 towels. Problem isn't weight, its that it is UNBALANCED load. They suggested throwing a bunch of wet towels next time in the washer spin cycle. I'm pretty sure that will ruin the coat. So after trying to wring out by hand, (so hard) I threw it in the tub to dry. 24hrs later still soaking wet. She wants to wear this for her bday tomorrow. Good luck! Says absolutely no heat of any kind. Not even cold hair dryer cuz acrylic fibers can melt. WT..?ALSO I used reg Tide (not whitening) and very, very little as it was a new coat...well,coat has taken on a strangley yellow cast. I'm effed all around. God only knows what people have gone through with an adult coat. All this aggravation for $150 bucks. Shop kohls or target online and buy something beautiful but washable for 1/4 the price.

Customer service was great! Any questions I had they were very quick to get an answer. I asked for the actual items measurements and they provided it. My confirmation of order email was in my inbox before my card was even charged. Unfortunately the item didnt fit. But I sent it back with no problems and my funds were returned promptly.