Kristin T.
Unusable website, poor customer service
Was unable to make a purchase over the Labor Day weekend, kept getting an error message about my card info not being verified. Tried 2 different cards. Contacted my bank. Nothing amiss on bank/card end. And I was using Google Chrome. Called customer service twice and left voicemails. (They only have a voicemail :/.) It’s been 3 days since I first called, have yet to hear from anyone. The form to submit customer feedback was also broken with an error notification that just read “alphabet only” ok but…you asked for my email so I have to include an “@“? So I then I emailed them directly about these issues yesterday. Have yet to hear back. This company used to be great, their website used to work just fine, what the heck happened? P.S. I also can no longer log into my account without making a new password each time.
Response from FAB CBDSep 22, 2026
Hi Kristin, We apologize for the delayed response. We were experiencing some access issues with our Trustpilot account, but we're here now and would really like to speak with you further about this. Running into checkout errors, a broken feedback form, and login trouble all at once is a lot to deal with, especially with no response across calls and email. Could you please share your valid email, or you can also reach out directly to our Customer Support team at [email protected]. Have a great day!