EZvacuumReviews of ezvacuum.com

Scam site. Products never arrive and seller does not respond.

Ordered my part the second week of January. Was told it's 'in stock and will ship in 2-3 days'. 4 weeks later, they FINALLY answered one of 3 emails I sent and was told it's on backorder. They stated they sent an email (they did NOT) informing me of the backorder. Not American customer rep. Terrible customer service. They LIE. Stay far, far away from these scammers.

They sent me the wrong size bags. I had to pay shipping charges to return the bags. This company is NOT based in the U.S. They are not returning my email and never answer the phone.

I ordered from their online listing, by part number, model, and serial number. They shipped the wrong part. Customer No Support said that I ordered the wrong part, but if I shipped it back that they would replace it or refund the purchase price. After many weeks of emails they (support rep Radhika billed my account a second time. This company should be shut down as a SCAM!!

Fraud alert!!!!! If only no stars were an option! Complete scam!

This company is a joke and a fraud. I needed parts for my Rainbo Vacuum and got charged for a wrong item, electric hose at $130. Return process was an expensive nightmare and I received half a hose (no handle) that is flimsy thin and unuseable. I cannot get reimbursement for the difference in prices and They want me to buy a new handle. I am still trying to get customer service to assist. Bad Actors!!!

I paid for a Eureka vacuum cleaner filter by part #. Confirmation with a tracking #, stated my order was processed. The tracking # offers no information and cannot be printed or followed. The next day's email states delivery is delayed due to supply chain difficulties. The customer service # is always busy. I tried to cancel the order and was told that isn't possible. Most reviews for EZvacuum were bad Next time I'll read them before ordering anything online.

I ordered a part from the EZVacuum website after coordinating with a sales representative concerning the fitment of this Kenmore vacuum part. This individual ensured me the part would fit my vacuum IAW their website algorithm for parts based upon manufacturer model numbers. So I ordered the part and received it, but it didn't fit my vacuum so I contacted a customer representative and they told me to return the part and they would research a replacement or provide me with a refund. I had to pay to mail the part back, following the process this person instructed me to follow. They received the part back, but had no way of verifying they had received the part, even though I followed their return instructions to the "T." Finally they acknowledged they had received it after I provided the shipping receipt to them stating they had received it by the shippers arrival date. I assumed they were diligently seeking an actual replacement part for the part that I returned which didn't fit my Kenmore vacuum cleaner. A week and a half pasted and I inquired yesterday the status and Radhika responded "Thanks for the picture. We are looking into it." This morning I receive an email from my Paypal account stating that I had received a partial refund from AB Global LLC for $4.24. Without even telling me they weren't going to provide the correct replacement part which I paid for in the initial order based upon their Kenmore Vacuum expertise. This is unacceptable customer service. They should have informed me initially before I ordered this part for my Kenmore Vacuum Model DU3017 that they didn't have it nor could they get it, but instead they embarked upon a ruse that lasted 7 weeks for $7.99. Then they decided after this time to give me $4.24 cents of my initial payment back based upon removing the "adjustment fee" whatever that is. They've waisted weeks of my time both in waiting and corresponding with customer service representatives to no avail. I recommend if you're READING THIS REVIEW...NOT TO ORDER anything from EZVacuum based upon my experience over several weeks for a mere $7.99 part. Your time and energy is worth more to you as well as your piece of mind from a principle standpoint of customer service. Ranks in my mind as one of my worst customer experiences to date. The customer isn't always right, but they're ALWAYS THE CUSTOMER! Lastly they have an "F" rating with the Better Business Bureau. I wished I would have looked that up before I ordered.