anytime F.
customer service it terrible
Have been a dedicated user to this site for three years. I have 3 businesses set up with separate accounts. I tried to use other functions on the website than just simply texting. I was given little to zero guidance on how to set up a poll and run it correctly when asking the customer support. Then when I called in after spending money and not having my poll run correctly for help was given a "well sucks to be you attitude" The texting feature works. But I will be looking for another company to work with as I feel I can get the simple texting features else where with a higher degree of customer support. I did not require my money back. Just simply some guidance to use the features that their sales people call me about monthly.
Response from EZ TextingDec 14, 2017
We appreciate you taking the time to share your experience. Your feedback is important to us and we take it very seriously. We apologize for any inconvenience you had with customer support and hope to improve the areas that are causing you frustration. Can you please email us at [email protected] at your convenience, to further explain your experience? We’d love to learn more about the issue and look forward to hearing from you. Thank you!