EZ TextingSince 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going. Secure trusted numbers.Build attentive audiences.Craft effective texts.Start free today.TRY FOR FREEVIDEO TOURPRICING PAGEHOW TO GET STARTED
EZ Texting (eztexting.com) has 253 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Sales & Marketing · Walnut, California
Excellent
Sales & Marketing · Cardiff By The Sea, California
Excellent
Sales & Marketing · Laguna Beach, California
Excellent
Sales & Marketing · San Diego, California
Excellent
Showing 58 reviews with 1 star · Clear filters
Sentimental C.
Poor service will not be using again
Response from EZ TextingJan 23, 2024
Thank you for your review. We're sorry to hear about your experience, and we apologize for any inconvenience you've encountered. Your satisfaction is important to us, and we would appreciate the opportunity to understand and address your concerns. Please reach out to our support team at [email protected] so we can assist you promptly. Thank you for bringing this to our attention.
Yaro L.
Canceled the service after a day, couldn't use it. Asked for a refund promised but never received. Horrible customer service, and their misuse of AI adds to the frustration. Do not recommend EZTexting at all.
Response from EZ TextingJan 18, 2024
Hello Yaro, Thank you for sharing your feedback. We are sorry to hear that your experience was not up to par. We understand the importance of timely updates. We've noted that a member of our support team has recently reached out to provide you with a status update on your case. However, if you have any additional concerns or require further assistance, please don't hesitate to contact us at [email protected]. Thank you again for your feedback and for bringing your concerns to our attention.
Mike
I’ve been a customer for 10 years and I’m at Sera asking two simple questions and nobody could give me a straight answer
Response from EZ TextingJan 18, 2024
Hi Mike, Thank you for your review. We genuinely appreciate your loyalty as a customer for the last 10 years, and we are sorry to hear of the frustrations you’ve experienced. We understand that clear and direct answers are crucial. Your feedback is invaluable, and we are committed to addressing your concerns quickly. A member of our Support team is reaching out, and we look forward to coming to a resolution. Thank you for taking the time to share your feedback with us.
Angela
Canceled my service after one day and still waiting on my refund a month later. This company is dishonest and does not honor what it says. Response is terrible.
Response from EZ TextingJan 11, 2024
Hi Angela, Thank you for your review and feedback. We are sorry to hear that there has been a delay in processing your request. Our team is actively working to address this issue as quickly as possible. It’s our understanding that a member of the support team has been in touch recently to provide a status update on your case. If you have additional concerns, please reach out to [email protected] so that we can assist you promptly. We apologize for any frustration this has caused and appreciate your feedback.
Kris
I do not understand the point of having an app when you can’t send a group text from the app. I use this solely for group texting and can’t even send a group text on the app. I have to log in on my browser just to send a group text. FIX THIS!!!
Response from EZ TextingDec 4, 2023
Hello Kris, Thank you for your review and sharing your feedback. We apologize that your experience with the mobile app fell short of expectations. Your input is invaluable, and it helps us make necessary updates to improve your experience. We appreciate your patience as we work toward improving the mobile app experience. In the meantime, you can continue sending group texts by navigating to spa.eztexting.com from your mobile browser. We are grateful for your feedback. Please reach out with any further questions or concerns we may address.
Julia M.
Tried for several days and the account keeps under review or blocked! Totally a waste of time.
Response from EZ TextingNov 29, 2023
Hi Julia, We appreciate your feedback! We apologize if your experience hasn't been ideal. Blocking may happen as a precaution for new accounts. To address this, please contact us at [email protected]. Our Compliance Team will gladly review your account and assist you further. Thank you for reaching out!
vmasik
I would like to go on record to acknowledge this was truly one of the worst customer service I have had to experience. After not receiving the desired resolution I uploaded my complaint to a reputable review agency and was met with a response that not only did not refund the necessary amount owed but had the gall to reply in a rude manner . I am still awaiting the final resolution . I have asked for the refund and look forward in hopes that they will honor their policy. At the very least the customers concerns must be addressed in a professional way. Pt.2 : I will add this since I have been asked by the company to clarify. My ask was for a refund but instead I was met with a list of what ( in their opinion) I the customer had done wrong. The back in forth did not address my reason for contact (refund) . After what I thought was an attempt at aimiable resolution I was met with the following final email. The Tone in all of the chats and emails was rude, sarcastic unprofessional, and deflective. I will never use this company again nor will I recommend them to anyone else. "I'm very sorry that your experience was such that you found it necessary to contact the BBB to reach a resolution......Before we go any further, there are a couple of points in your email to the BBB that I would like to clarify...As far as the next steps, we should first have a discussion about your messaging practices.....I hope that you will retract your letter, as well as any similar comments you've made to other entities, with the understanding that we're willing to work with you to advise on best practices .....whether or not you spend another dime with us." Final Email: Hello V, If the only resolution you would find amicable is a refund for services we've rendered I'm afraid we can't do that.
Response from EZ TextingOct 27, 2023
Thank you for your review. We take your feedback seriously and understand your frustration with the initial response you received. Our aim is to ensure that every customer's concerns are addressed promptly and professionally. We understand that our Support Team Lead has been in touch to address your concerns and provide additional context. Please feel free to contact them if you have any more questions or require additional clarification. Thank you again for your feedback.
Jordan
I’ve requested a call and a refund multiple times now with no reach back from your company. I’m going to report this transaction and work on getting my money back for lack of response or functionality of product.
Response from EZ TextingOct 23, 2023
Hello Jordan, Thank you for leaving a review. We’re sorry to hear that your experience has fallen short of expectations. A member of our Support team has recently reached out to you via email to request additional information about your account and will follow up again soon. Please feel free to contact them directly at [email protected]. We would love the opportunity to address your concerns and work toward a resolution. Thank you again for your feedback.