Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going. Secure trusted numbers.Build attentive audiences.Craft effective texts.Start free today.TRY FOR FREEVIDEO TOURPRICING PAGEHOW TO GET STARTED
EZ Texting (eztexting.com) has 253 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
eztexting.com
Website
eztexting.com
Category
Sales & Marketing
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 68% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
wierd system, bad customer service. Condescending rep: Sam is not professional at all. can't give a price. Doesn't like to help people at all. He told me he didnt want to send me link to reschedule. If he worked for me I'd fire him
Response from EZ TextingAug 26, 2025
Hello Saad, Thank you for sharing your feedback. We’re sorry to hear about your experience. If you’re up to it, we’d love to learn more about your experience and understand how we can better meet your needs. It looks like our team provided pricing details and followed up with an email. We’d be happy to continue that conversation and assist with setting up your account. Please don’t hesitate to reach out to [email protected]. We’re here to help.
JU
Julie
Customer experience is terrible
Customer experience is terrible. Signed up and next day wanted to cancel. Took days and days for someone to contact me. Not helpful either. Would stay away. They do not seem legitimate.
Response from EZ TextingAug 4, 2025
Hi Julie, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations.
We understand the frustration around the timing of your refund request. While the request was ultimately declined in accordance with our Terms of Service, the review process was in place to ensure it received the appropriate attention and consideration.
Thank you again for sharing your experience.
AL
Ashley L.
An absolutely awful experience.
An absolutely awful experience for me and my client. My advice for others is to find an agency or a better-known, well-respected texting provider that has a dedicated customer service team. These reps tell you what you want to hear to get you to sign up—and then everyone is gone. The only customer service available is via chat, and they don't even know what they're talking about. I lost hundreds of dollars, didn't get to send a SINGLE text, and they're refusing to give me a refund. Buyer beware.
Response from EZ TextingAug 1, 2025
Hi Ashley, We’re truly sorry to hear about your experience and the frustration it caused for both you and your client. This is never the experience we want our customers to have, and we sincerely apologize for the challenges you faced.
For certain use cases, different vetting may be required to meet compliance regulations. Completing this process is essential to ensure messages are delivered safely and in accordance with industry rules.
We’d like the opportunity to review your situation further to see how we can make things right. Please reach out to our support team directly so we can better understand what happened and work toward a resolution.
Thank you again for sharing your feedback.
CE
Chad E.
Do NOT use this company
Do NOT use this company.
I’ve dealt with several of the other companies. This one is far and away the worst one.
Pricing is a compete scam. Charge extra for an emoji??
Charge you multiple “credits” for a slightly longer text?
It was $60 to send around 700.
Stay away.
Response from EZ TextingJul 24, 2025
Hello Chad,
Thank you for your review. We apologize that your experience did not meet expectations. The number of credits used per message is based on wireless carrier standards. For example, longer messages, special characters like emojis, and multimedia (MMS) content may require additional credits due to encoding and message segmentation rules set by carriers.
We always want our customers to feel they’re getting clear value and transparency. If you'd like to reach out, we’d be happy to walk through the details to help clarify anything that seemed unclear. Thank you again for the feedback.
MA
Mary
This software is so clunky and many…
This software is so clunky and many texts do not actually get delivered. The customer service is horrible and you have to wait forever to chat with them. There have been so many issues with the service and when I asked for a refund within the 30 days, they didn’t honor their terms of service. I provided screenshots of issues (when their site actually works) etc. I would NEVER recommend. Their credits for texts are super unclear and good luck trying to get help from them in the moment.
Response from EZ TextingJun 26, 2025
Hi Mary, Thank you for taking the time to share your feedback. We're truly sorry to hear about the experience you've had. We understand how frustrating service issues can be, and we take your concerns seriously.
We see that you're currently working with our support team, and we’re committed to helping address the challenges you've encountered. Our goal is to ensure your concerns are fully resolved and that you have a clearer, more reliable experience moving forward.
We appreciate your patience and the opportunity to make things right.
PA
Polo A.
Are you serious?
Is the functionality ok? Yes
Is the UI easy? Not so much.
Do they have customer service? NO, NO, NO.
Avoid if you're serious in any way.
Response from EZ TextingMay 16, 2025
Thank you for taking the time to share your feedback. While we do offer customer support through live chat, email, and web meeting, we are sorry to hear that your experience didn’t meet expectations. If you’re up to it, please reach out to [email protected] so that we can connect and thoroughly address your concerns. We truly value your input and hope to have the chance to improve your experience.
TA
Turner Auto S.
DO NOT EVER USE THIS SERVICE IF PAYING BY ROUTING AND ACCOUNT NUMBER.
I am a small business owner so believe I do not like leaving bad reviews but this is necessary. We purchased a monthly plan with EZ Texting April 2025. We were never able to use the plan because they claim they could not verify the EIN. I literally copy and paste the information from the letter of registration 3 times. I reached out to customer service which was only available through online. First, Jannah G. Sent on 4/18 followed up on 4/21. No response! Reached out again, 5/6 to ensure the account was cancelled and the refund was issued. Spoke with Crisha A. was asked to wait for an email follow up. I refused it has been too long and I just needed to cancel. Anyway, they canceled the account but refused to refund my payment. They knew I paid with routing and account number which left me to their mercy.
DO NOT EVER USE THIS SERVICE IF PAYING BY ROUTING AND ACCOUNT NUMBER.
I cannot say if the texting service is any good as I was falsely charged for services never approved for use. I will continue to share because small business cannot afford to be scammed.
Response to Review: That is NOT TRUE! I provided the information exactly as it was on the letter. Also, they were not able to provide a copy of the document they claim was sent requesting the information. I actually, replied online to the pending status requesting the verification. In summary, they knew I could not dispute the payment as I used routing and account number. Giving Scam… Why make it so difficult? They definitely called to sell me more services but couldn’t call to move verification along.
Response from EZ TextingMay 8, 2025
Thank you for sharing your experience. We’re genuinely sorry to hear that the registration process with EZ Texting did not go as expected. We understand how frustrating that can be.
To help clarify, carrier registration is a requirement imposed by all major mobile carriers and is a necessary step to ensure message delivery and compliance with industry regulations. In some instances, rejections can happen due to a mismatch in the information provided. To help resolve this, our team reached out to request a copy of your documentation, as it appeared there was a mismatch. However, we did not receive the information needed to move forward. Your account has since been canceled as requested. After a full review, and in line with our refund policy, we’re unable to issue a refund.
We want to assure you that our goal is always to help businesses succeed, and if you decide to revisit this in the future, we would be happy to guide you through the registration process.
Thank you again for your feedback. We value the opportunity to improve and better support small business owners like yourself.
DJ
Dr J.
Not user friendly
Not user friendly. Support is hard to reach, and there's not a user "Help" or "FAQ" interface.
Response from EZ TextingApr 29, 2025
Hello Dr. J, Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share. You can access the Help Center in your account by clicking the help icon in the upper right corner and selecting “Help Docs’ from the menu. Here you will find a variety of how-to resources and FAQs to guide you.
You can reach support 7 days a week by using the live chat feature, submitting a ticket at eztexting.com/help, or sending an email to [email protected]. We typically respond to and resolve issues within a day, however, some issues may require further investigation to ensure we’re providing the best possible solution. Please don’t hesitate to reach out. We’d love the chance to better understand your experience and see how we can improve it. Thanks again for your feedback.
