EZ TextingReviews of eztexting.com

We're overall pretty happy after switching from ZipWhip who was bought out and discontinued (we loved it BTW so we were not excited to find an alternative). ZipWhip does pretty much the same thing at a reasonable price point. The only negative we've seen is that some of the features that used to work no longer do. For example, a phone number is assigned to you when you sign up but you can also request your current phone number be ported over so that customers only see ONE number for both calls and texts. When we first moved over it was easy to choose which number we want to initiate a text from, the random assigned number or our phone number, regardless of if we are using the desktop version or the app. There is no way to tell it which one we want to be the default either. We have to always choose our business when we initiate a text. This isn't that big of a deal on the desktop but on the app it doesn't allow you to change that number or choose a different number besides the assigned one. Now if a customer initiates the text no big deal, we can respond from our number. The issue is when we want to initiate a text to a customer and we haven't already had a conversation thread from the phone app. We either have to wait until we're back in the office or it shows up from a random number that doesn't help us when customers believe they can call that number and reach someone (they can't cause its a randomly generated unreal number). If they would fix this one issue, we'd be their biggest advocate. It used to work, it stopped working that way, we reported it and were told it shouldn't have been working that way anyway.

Easy to use, helpful support.

We had a marketing contract that needed a reliable sms system and EX Texting was the way to go. We are happy with the service.

I find using EZ Texting to be very easy and efficient for our needs. My only criticism would be that there is not an integration with our HRIS system.

This is great but it would certainly be helpful if I could establish an api from my hr payroll system is is too clunky to have to reload my list every time to handle new and termed employees

Our agency has found this texting app very helpful and useful.

We're not able to send texts like we were when we first started using this text platform. With so many changes to carriers, it's been hard to send our texts without interruption or bouncebacks. It's been frustrating. But I appreciate the effort the customer service teams have put in to figure out the problems.

EZ Texting is easy to use, but I wish it had draft modes.