EZ TextingReviews of eztexting.com

Response from EZ TextingJul 28, 2025

Thank you for sharing your feedback. We’re so glad to hear you’ve found EZ Texting user-friendly, but we’re truly sorry for the frustration caused by the account hold and delayed response. Account holds can happen if certain messages trigger carrier compliance checks, and while they are meant to be temporary, they can occasionally take longer to resolve. We completely understand how disruptive this can be when you need to send a time-sensitive message. We’d love the chance to make this right. Please reach out to [email protected] so that we can review what happened with your account and help ensure you don’t experience this issue going forward. Thank you for giving EZ Texting a try. We’d appreciate the opportunity to regain your trust.

Response from EZ TextingJul 15, 2025

Hi Samantha, Thank you for sharing your feedback. We understand how it can be frustrating when some messages require more than 1 credit to send. The reason for this is tied to carrier requirements. Messages with special characters (like emojis or certain symbols), longer message lengths, or MMS formatting can trigger encoding or segmentation that uses additional credits. For more details, you can check out this help article: https://answers.eztexting.com/s/article/Texting-Credits-FAQs Also, in the bottom-right corner of the message compose screen, you’ll find a toggle for MMS/SMS message types. In some instances, switching to SMS can reduce the number of credits used. We want to help you get the most out of your messaging. If you’d like, our team can review your recent usage and ensure your account is optimized for the most efficient sending. Please don’t hesitate to reach out! Thanks for being part of EZ Texting.

Response from EZ TextingJun 30, 2025

Hello Kendra, Thanks for your feedback, and we're sorry to hear about the ongoing issue. A member of our support team will be reaching out shortly to follow up on your issue. We’re committed to resolving this and ensuring your team can fully use the product. Thanks for your patience as we work to make it right.

Response from EZ TextingMay 22, 2025

Hi Bert, Thank you for sharing your feedback! We appreciate you taking the time to let us know about your experience. The base prices of our plans vary depending on how many messages you expect to send each month. This is because the underlying costs can change based on the throughput and volume your use case requires. Message volume can impact your total monthly spend. We’d love the opportunity to take a closer look at your current plan and messaging needs to ensure you’re getting the best value. If you’re open to it, one of our team members would be happy to walk through your account and see if there’s a more optimized setup for you. Thank you again for sharing your review.