Mimi
DO NOT USE THIS TEXTING COMPANY!!
We signed up for EZ Texting, completed onboarding (including a Google Meet with their onboarding specialist), and received written confirmation that our campaign was approved. We followed their guidance and added additional credits mid-campaign to continue sending and responding to messages. Despite this, our account was blocked in the middle of an active campaign with no warning or prior notice. People were actively replying to our messages, yet we suddenly lost the ability to view or respond to those replies, making our business appear unresponsive. After the fact, support explained that carrier approval is part of a compliance review and that new accounts may be temporarily blocked while this review is completed. This was never disclosed during onboarding or prior to launch, even though our campaign had already been approved and payment was accepted. Blocking an account after approval and after accepting payment caused operational disruption and reputational harm. If you are running time-sensitive or high-stakes campaigns, be aware that service can be interrupted due to post-launch compliance reviews that are not clearly communicated upfront.
Response from EZ TextingJan 22, 2026
Hi Mimi, Thank you for taking the time to share your feedback. We know that our Director of Messaging Operations has personally reached out to you, and we want to reiterate how sorry we are for the disruption you experienced. Temporary blocks can sometimes occur to protect senders, recipients, and overall deliverability across the messaging ecosystem. While this is not a reflection of improper activity, we recognize the importance of clearer communication around this process and appreciate you bringing it to our attention. Your account has now been fully restored, there was no issue with your activity. Thank you again for your patience, and our sincere apologies for the disruption.