E-Z Test Pool SuppliesReviews of eztestpools.com

I purchased a pool from D and P/EZ Test pools and it was installed last fall, it was covered for the winter, in the spring the cover was taken off and we got it up and running, this is when I noticed that the pool water levels were dropping at a higher rate than I thought was normal and the liner they installed was very wrinkled. I sent an email to the sales guy at EZ Test who is super nice but wasn't able to give me a solid answer about what normal water evaporation is so I did some research and found out that my water drop was above what was normal, it wasn't even hot and water was evaporating 1/4 inch in 24 hours and now that it's hot it's 1 " in 48 hours. EZ Test did send out their guy Dean to pressure test the plumbing to see if it is leaking under ground and he said it wasn't they also tried to remove the many wrinkles that were in the liner that they installed but they didn't come out, I sent several more emails and called numerous more times but Dave would never call me back, I was told they can't give out his number and that he doesn't have email. In my opinion Dave lacks communication skills and can't talk to the clients so he has others communicate for him. M y first email to EZ Test regarding the water levels/wrinkles was 5/20/21 and we are now at 6/29/21 and no response from Dave. I found a general email address for D and P and sent an email and received a return email from Trisha that I would be hearing from their attorney. I have no idea why they would be suing me because I have paid them $40K for a pool that is leaking and has a wrinkled liner. Now my patio is sinking next to the pool and it seems likely that water from the pool is causing this problem. I am not completely sure at this point but I will be finding out. I would stay away from this company at all cost, I regret my decision to buy a pool from them, their sales guy John in North Reading is super nice and I trusted him but he doesn't own the company and bottom line in my experience Dave takes the money and runs and has no integrity

EZ Test Pool Supplies – A+/Max Stars in Ethics, Knowledge, and Customer Service! EZ Test Pools stays current on tech, is a vast resource of knowledge, and goes out of their way to ensure customer support/satisfaction. I was receiving misinformation from other pool companies and the manufacture of a product. I became frustrated and Robert did not waiver on his advice or give up on me. As a result, I did not buy a high ticket item other pool companies incorrectly stated were necessary and the manufacture corrected its unethical stance. EZ Test Pool Supplies is a rare bred and has earned my customer loyalty over surfing to save a few bucks. As a tax accountant, I understand the stress of a seasonal business and the importance of customer service. The next time someone is screaming at me because they are frustrated with the tax code “during peak season”-I will remember how Robert treated me and smile. Look no further for a better business and role model. Don’t get fooled by any other name in the luxury pool product space. Make sure you use EZ Test Pool Supplies trusted since 1989. Glad I found them. Marie Verified out of state customer

Pros: Ordering process was strait forward and the part (replacement Pool Cleaner) arrived in a reasonable time Cons: part was damaged. Company initially called back but never followed through with a replacement component after a couple of calls. I ended up cannabilzing the old failed unit for the part I needed, but for a $410 item, I expected decent / better service and didn't get it.

Merchandise was exactly as described, was delivered on time and worked well. Good job!

I *love* doing business with these folks. They installed my pool and I’ve been a loyal customer ever since. I took advantage of a coupon—they delivered and they even sent an email asking where would I like my product left? They’re top notch! I wouldn’t shop for pool supplies anywhere else.

Maryellen rocks!

I received the order from that I placed with E-Z Test Pool Supplies in a very timely manner and at a reasonable price. Thank you for completing my order in just two or three days. I will place future orders from the E-Z Test Pool Supplies.

Great pricing...nice website.