E-Z Test Pool SuppliesReviews of eztestpools.com

I've been a customer of EZ Test Pool Supplies for several years and their staff is wonderful. They installed a Radiant pool for my wife and I about 6 years ago and it hasn't had a single problem. Last year, we bought a spa from them about the same time one of our neighbors bought a spa from St Cyr. They had the heater serviced twice on it and we haven't had a single issue with ours! The pool and spa chemicals are very fairly priced and we take advantage of their spring sale every year. 100% would recommend to anyone in the area looking for a pool, spa, chemicals, equipment, or even just advice.

My wife and I purchased a house in March that had a pool and we knew nothing about running a pool. A neighbor recommended that we stop in and talk to the folks at EZ Test. We scheduled a pool opening with their service company and when the pool was opened in May, we brought water samples to help balance the water. They recommended Enjoy kits which are very easy to use. The pool was running all summer with basically no issues. I thought running a pool would be a lot more challenging. Everyone that I have talked to at the company has been patient, helpful, and honest. Thank you for all your help!

E-Z Test Pools is an excellent company. They installed our pool 4 years ago and did a great job. We regularly visit the Plaistow store for chemicals and supplies. The staff is very helpful and we take advantage of the water lab to get an accurate reading of our pool water. I have never left disappointed!

In February 2022 I ordered a $2500 spa heater that had an 8-12 week lead time. My credit card was charged and an order confirmation was received. In April 2022 when I inquired about its status, the same person in Customer Service replied to me, stating that my order was still on track (we know now she obviously didn’t even bother checking). When 8 more weeks went by with no further communication whatsoever I again inquired on 7/7/22, only this time a different person replied and admitted the order had never actually been placed. I received no explanations or apologies about how these things happened from anyone in management at the company, and the only offer to “make it right” was a $50 discount and of course wait another 8-12 weeks while we do what said we had done back in February. I cancelled the order with a full refund and have spent that money now with another company, as E-Z Test Pool Supplies doesn’t seem to care about its customers’ satisfaction, certainly not mine at least.

waited a week on a part that was supposed to ship in 2 to 4 business days. called customer support, had to leave a message since they apparently don't work 5 days a week. turns out they don't have the part and don't know when they can get it. guess they didn't think it was important to let me know that... or keep accurate info on their site. my pool went downhill considerably in the time they wasted.

These people are great and usually very helpful, I’ve been a client for 10 years +! However don’t trust their online prices, I looked on line and a 7 pack full 1 partial set of elements for a DI filter was listed at $134.00. When I got there they were $35.00 each including the partial which ended up being $299.00 with 9 lbs Alk Rise. I know my $1000.00 a year I spend is a small drip in their bucket but from now on someone else will get my Grand!!!

Ridiculously slow order processing. When you are placing your order, they say orders are processed and shipped within 24-48 hours. After you place the order and your credit card is charged, your order conformation says that orders are processed in 3-5 days or possibly longer. When they finally get your order out the door, They use a 1 star rated shipping company called R&L Carriers that is the worst in the business and will likely take several days to deliver if they do at all. I had to drive to their terminal 3.5 hrs each way) to get my pool filter. I would shop elsewhere if you need anything in a reasonable timeframe

I would give 0 zeros if possible. They sold me a part that destroyed my pump motor for $120 and now I’ll have to buy a new motor for $220. The worst part is they are ignoring my