Sophie G.
Terrible Customer Service Experience
Customer service is not a priority for you guys.. I placed my order last week and more… still nothing news??? Here's a review you can use: I am extremely disappointed with this company. Despite multiple attempts to contact them since November 24th, I have received no response whatsoever. The lack of communication is unacceptable, and I will not be ordering from here ever again. Very poor customer service!
Response from ezpuff.comDec 3, 2024
Sophia we were closed from November 22nd to December 01. We reopened December 02 and wrote you just hours ago. You had to have gotten past the disclaimer about us being closed to proceed with your order which we will be refunding immediately. Also, aside from being closed our main customer support team member is on maternity leave and still responding to emails being sent in. You used our message board. We wish you the best of luck in finding a better fit for your needs Karen. Thank you for your support. On top of which you are in Canada and chose items that aren't for international shipping on top of it all after previous discussions about those items