EzoicReviews of ezoic.com

Response from EzoicSep 9, 2024

Thank you for your review. To clarify, Ezoic has stringent quality assurance processes that involves a dedicated platform quality team. This ensures that we maintain high standards for the traffic and content on sites using our platform. As the largest Google Certified Publishing Partner, we have to strictly adhere to both our own and Google's guidelines, and this can occasionally result in sites being denied for reasons that might not be immediately clear to the affected publisher. If your site was rejected, it likely did not meet one or more of these requirements. Without you providing us with additional details such as your email or website, we unfortunately are not able to investigate this further. You should be able to see in your Ezoic Dashboard if your website is eligible for a re-review in a few days. Regarding support, the options available are based on publisher level, but every publisher can receive assistance through the Ezoic Community, where our team is available to provide personalized guidance. If you'd like us to take another look, please provide the necessary details and we will be happy to look into it again and review the rejection.

Response from EzoicSep 9, 2024

Liebe Clarice, Vielen Dank für dein Feedback. Es tut uns leid zu hören, dass du solche Erfahrungen gemacht hast. Um die Situation besser zu verstehen, wäre es hilfreich, wenn du uns per E-Mail an [email protected] mehr Details zukommen lassen könntest, da wir ohne genauere Informationen leider keine direkte Zuordnung vornehmen können. Bezüglich der Anzeigen: Es ist wichtig zu wissen, dass du als Seitenbetreiber immer mehr Anzeigen siehst als der durchschnittliche Nutzer, da du die Seite häufiger besuchst und nicht abspringst. Die genaue Anzahl der Anzeigen pro Seite lässt sich in unseren Big Data Analytics einsehen. Wenn du den Fokus auf Benutzererfahrung gesetzt hattest, aber dennoch deiner Meinung nach zu viele Anzeigen angezeigt wurden, dann nur, weil unser System zu 100 % sicher war, dass die individuellen Nutzer dadurch nicht beeinträchtigt werden. Die User-Experience-Metriken werden stets überwacht und negativ beeinträchtigende Anzeigenkonfigurationen automatisch vermieden. Zu den technischen Problemen: Ohne nähere Details können wir die Ursache deiner technischen Probleme leider nicht nachvollziehen. Wir bieten zur Implementierung von Ezoic auch eine Code-Snippet-JS-Methode an, mit der keine technischen Probleme von unserer Seite aus entstehen sollten. Wir hoffen, du gibst uns noch mal die Chance, dir weiterzuhelfen! Lass uns gerne genauere Infos zukommen, damit wir die Situation gemeinsam lösen können!

Response from EzoicAug 16, 2024

Hi Gregory, Thank you for your feedback. Over 80% of Ezoic publishers are connected via our cloud setup, so it’s unusual to hear about your site "crashing." Could you clarify what you mean by "crashing" and if you were able to notice any specific error codes? Understanding this will help us assist you better. If you create a thread in the Ezoic community, our support team can dive into the specifics and get things running smoothly for you. Alternatively, you can try implementing Ezoic via JavaScript, which is also a great option for niche cases where the cloud setup might not work as intended. We're here to help!

Response from EzoicAug 19, 2024

Hi there, Could you please clarify what you found disappointing or why you feel it was a waste of time? Without more details, it's difficult for us to address your concerns or offer any assistance. We’re here to help and would appreciate any additional information you can provide.

Response from EzoicAug 16, 2024

Hello Aditya, thanks for your review. Ezoic is the largest certified Google publishing partner, and we take our standards very seriously. We only work with high-quality sites to maintain these standards, and accusations of a "scam" are entirely unfounded. Ezoic's high standards, aligned with Google’s policies, are crucial to maintaining quality across the network. Your site wasn’t approved because it didn’t fully meet the guidelines for high-quality content required by both Ezoic and Google, even after a second review. Unfortunately, since you've already applied twice, you can’t reapply again - at least with the same website. This isn’t due to any fault on our end, but rather because the necessary improvements weren’t made. Allowing repeated reviews without meeting the criteria would be unfair to other publishers who apply for monetization and have to wait longer because some sites require multiple re-reviews without proper adjustments. We strive to maintain a fair and efficient process for everyone. Thank you for your understanding.

Response from EzoicAug 7, 2024

We offer different setup options for connecting with Ezoic, including Cloudflare, which you chose. Ezoic has been a certified Cloudflare partner for over 10 years, and the CNAME records being redirected is a standard part of the Cloudflare setup. This allows Ezoic to act as a proxy for your website and load ads server-side, optimizing performance and revenue. The Ezoic system views your site in the same way as Cloudflare does, essentially ‘sitting’ between the site and your users. This has a number of benefits - primarily it means that the Ezoic system does not have to access nor can it change any code, or anything on the back end of your site. So your content and coding remains the same and you retain full control of whether your site is connected with Ezoic. Ezoic does never store your Cloudflare password. It is used once to authorize/create a token for Ezoic to make changes to the DNS Records (so that traffic can be routed through Ezoic at the DNS level), then that password is deleted. It's important to review our documentation before starting the setup to fully understand the cloud-setup. You can disconnect from Ezoic at any time with a simple click in your Ezoic dashboard, changing your DNS entries back to the original ones. We don't fully understand the issue you're experiencing or why you left this review, but we're here to help. If you need further assistance with removing the connection to Ezoic, please refer to our support resources.

Response from EzoicJul 30, 2024

Bonjour Maxime, Nous vous remercions pour votre commentaire. Nous apprécions votre retour d'expérience, cependant, nous souhaitons clarifier certaines inexactitudes dans votre commentaire. Tout d'abord, les niveaux de support d'Ezoic sont déterminés par le revenu annuel, et non par le trafic ou le nombre de visites. Selon nos données, votre compte n'a jamais atteint le seuil de revenu pour le niveau 3, qui permet de bénéficier d'un support dédié 1-on-1, mais a toujours été au niveau 1. En ce qui concerne votre mention de 50 000 à 100 000 visites par mois, nos archives montrent que ce niveau de trafic n'a été atteint qu'une seule fois, en août 2023. Pour les éditeurs de niveau 1, nous offrons un support via la Communauté Ezoic, où vous pouvez obtenir de l'aide de la part des employés d'Ezoic. Ce système fournit une aide personnalisée similaire à un système de tickets traditionnel. Prétendre qu'aucun support n'est disponible à moins que certains seuils ne soient atteints est trompeur et injuste, puisque vous n'avez jamais essayé de demander de l'aide via la Communauté Ezoic. Nous nous efforçons d'offrir un support complet à tous nos éditeurs, quel que soit leur niveau, et il est important de représenter avec précision les ressources et l'aide disponibles.

Response from EzoicJul 23, 2024

Hello Ryan, Thank you for your feedback. While we recommend our cloud integration for the fastest ad delivery and improved site performance, it is entirely optional. You can also integrate via the industry-standard code snippet/script. Additionally, you can remove the cloud integration in 5 minutes by simply changing back your nameservers - we change nothing on your actual site. Our primary goal is to make our publishers more money; we only succeed if you succeed. Regarding your account block, we adhere to strict content policies to ensure compliance with Google and other partners. If you believe there was a mistake, please have a look at your dashboard to see if you are elegible for another review. We're committed to helping our publishers succeed and appreciate your input.