EzoicReviews of ezoic.com

Response from EzoicJun 16, 2022

Hello there, We are disappointed to hear you had such a negative experience. While we understand these things were challenging, we also feel that it is important to clarify that our company and our operations are not any kind of scam. Being a self-serve platform, we know that sometimes Ezoic can be challenging to use on the technical side, but we do our best to provide all kinds of assistance when these problems arise.

Response from EzoicJun 4, 2022

Hi there, We apologize that your experience was so negative. However, we can assure you that anyone and everyone who works at Ezoic is completely above-board and would not be trying to access any information we did not absolutely need to help you get set up. We also would never share your information or inspect anything beyond what would help us get you integrated. While it may have seemed invasive, sometimes this is the best way for us to properly analyze the situation and get the best chance of onboarding your site without issues. Although it's rare, sometimes tech issues arise that we are simply trying to do our best to work through -- we think of it the same as being able to sit next to you on your laptop and help you get it set up, but that's not always possible in a long-distance capacity. Because Ezoic does more than simply provide ads, the setup process can be more complicated. This is because of HOW Ezoic serves ads through a DNS integration. Sorry again for your experience, and should you choose to try again, we'd be happy to help you get set up.

Response from EzoicJun 2, 2022

Hi there, If I found the right site, it looks like you just signed up a couple days ago. I forwarded this message to the proper team so they can take a look at it and help you get this sorted. Ezoic will not break your site or make your images stop loading. It's true that our process to integrate and get up and running can be kind of technically challenging at times, so we want to help you get this sorted. Thanks for reaching out!

Response from EzoicJun 2, 2022

Hi Alice, As we allow customers of all sizes to work with the Ezoic platform, there can sometimes be confusion about what support is available to what sites. While we may not offer 1:1 email support to every single customer, we have some kind of dedicated support channel for every single customer. If you send me an email at [email protected], I can make sure to get you in touch with the right people to help you get back on track. Thanks for your review and feedback so we can continue improving and making the support we offer more transparent.

Response from EzoicApr 21, 2022

Hi there Jehan, thanks for your review. We of course do not want our customers to have this experience with us. The DNS level integration is actually a huge benefit for publishers, and it’s unfortunate that it’s been seen as a negative aspect of working with Ezoic, especially when DNS level integrations are becoming more and more common. The benefit of integrating at the DNS level is that things are happening server side (before the page loads) rather than client side (after the page loads), which is ultimately much better for the user (and therefore you as well). This also gives you free access to our caching, which works alongside existing caching solutions, which further speeds up the site and provides a better user experience. DNS level integration is our most robust integration method and delivers the best performance. We provide our other integration options for publishers who are hesitant to use the DNS integration, but they may have conflicts. Oftentimes other plugins, especially caching plugins, can interfere with the Ezoic WP plugin and result in reporting errors. There are thousands of publishers using Ezoic’s platform, many for more than 1-2 years, and continue to see growth in both revenue and traffic. Plus, we are a GCPP and we wouldn’t be a part of that program if our solution was providing a negative impact on publisher’s traffic and site health.

Response from EzoicApr 21, 2022

Bonjour Alexandre, Cette expérience est mauvaise et absolument pas ce que nous voulons qui se passe pour nos clients. Avez-vous contacté le support pour de l’aide? Nous savons que notre technologie peut être compliquée, mais nous savons aussi que ça fonctionne bien mieux que les compétiteurs dans la plupart des cas. Nous offrons de l’intelligence artificielle, quelque chose que d’autres services similaires n’ont pas. D’ailleurs, notre intégration DNS n’est pas la seule option pour utiliser Ezoic. Si vous voulez d’options pour améliorer la configuration de votre site, c’est quelque chose avec laquelle nous pouvons vous aider si vous envoyez un message á [email protected]

Response from EzoicApr 8, 2022

Bonjour Julien. C'est faux et diffamatoire. Ezoic ne prend aucune commission (0%) sur vos revenus Adsense en étant partenaire Google MCM (https://support.ezoic.com/kb/article/google-adsense-and-the-mediation-app), et ne prendra aucune commission sur vos revenus Adsense, cela fait parti du partenariat GCPP. D'ailleurs vous pouvez aussi retirer Ezoic de votre Adsense en un clic comme annoncé dans l'article ci-dessus, qui est en ligne, simplement en consultant le support. En ce qui concerne les délais d'acceptation, votre site ne s'est pas fait accepté par Google, nous avons un processus, comme tous les partenaires GCPP, qui est automatisé. Et nous avions mis votre site en liste pour une revue manuelle chez Google que nous ne maîtrisons pas au niveau des délais. Nous sommes vraiment désolés et pouvons comprendre que votre patience ait atteint sa limite, malheureusement nous sommes tributaires des acceptations de Google pour les monétisations. En revanche, pour ce qui est de la médiation, tout est bien indiqué et transparent pour les 0%, même à l'intérieur de votre compte Adsense et vous avez aussi le bouton pour débrancher le Adsense du compte Admanager (c'est simplement ça la médiation, rien de plus).

Response from EzoicApr 4, 2022

Hey there, thanks for the note. This scam is completely unaffiliated with Ezoic. We do not and will not hire any freelancers or contract workers. If you have been contacted by someone claiming to work for Ezoic, there are few rules to follow: Ezoic employees only communicate via @ezoic.com email addresses. We do not use gmail or any other emails. REQUIRE that they email you from an @ezoic.com email address. We DO NOT communicate via whatsapp, telegram or similar tools. Again, require emails from @ezoic.com Never pay anyone money to do work – that isn’t how things work. Security deposits, etc are just the way that these people steal your money. Please report this on the platform on which you saw it. Here are more details about this scam, and what we caution for those who receive communication from them: https://www.ezoic.com/ezoic-freelancer-contract-work/ We are actively trying to shut them down, but any help from individuals helps us.