EyewebReviews of eyeweb.com

Response from EyewebJan 30, 2026

Hi Bruce, We’re truly sorry to hear about your experience, and we understand how frustrating it must have been to discover an issue with the frame during prescription fitting. This is certainly not the level of quality or service we aim to provide, and we apologize for the inconvenience caused. All of our frames undergo quality checks before shipping, but on rare occasions, issues can still occur. We absolutely want the opportunity to make this right for you. We do offer a 41-day return policy for damaged items or if you’re not satisfied with your purchase, with no questions asked: https://www.eyeweb.com/returns Please reach out to our customer care team at [email protected] so we can review your case and assist you directly with the best possible resolution, including return or replacement options. Your satisfaction is critical to us, and we’d appreciate the chance to help. Thank you for bringing this to our attention.

Response from EyewebJan 8, 2026

Hi Max, We’re very sorry for the delay and understand how frustrating it is to still be waiting for your glasses. This is not the experience we want for our customers. To provide some context, your order was initially held while we waited for prescription confirmation, which we received on December 9. The glasses were then processed, shipped on December 19, and delivered on December 22. Unfortunately, the frame arrived damaged, and once you contacted us, we immediately set up a return and provided a return label on December 24. The returned item reached our office on the evening of December 31, after business hours, and a replacement frame was ordered as soon as our team was back. We are currently waiting for the new frame to arrive so we can complete your order. We sincerely apologize for the inconvenience and appreciate your patience. Our team is actively monitoring this and will reach out with updates as soon as possible. Please don’t hesitate to contact us directly if you’d like to discuss this further. We’re here to help.

Response from EyewebFeb 17, 2022

11/23/2021: "Shipment# 4783 was sent via USPS 9400111298370998573004 1/6/2022: If the frame was damaged customer wouldn't have waited for 1 and a half months to tell us that. 6 weeks after Mr. Mike Hilger received his order he called us and stated that his optician damaged the frame while inserting the prescription lenses and wanted us to replace the frame under warranty. We clarified the situation and told him that this fault is not from our end as you have received the right frame from us. Please note that if you received the damaged frame from our end then we will definitely provide you with the new frame free of cost but in current circumstances, it was not possible to provide you with the free frame as the manufacturer will not approve that but we still refunded the complete amount of $33.23 to his account just to end this thing on a positive note.