EyeQueReviews of eyeque.com

Response from EyeQueJul 26, 2021

Hello Linda, Thank you for your review. We're sorry to hear that you did not have a good experience with the VisionCheck app. You are correct that your phone meets the requirements to run the app - in fact, we have several users with the same phone that were able to use our app successfully, so we know it isn't a compatibility issue. It it likely that you may have lost connection while trying to connect, or perhaps you had multiple apps running in the background that prevented our app from running properly. I understand you are returning the device - upon receipt of the returned unit, a refund will be issued back to the original form of payment.

Response from EyeQueJul 22, 2021

Hello Anthony, Thank you for taking the time to leave us a review. I'm sorry to learn that your experience did not match your expectations, and understand the frustration you must have felt considering the time and effort you invested. I see that you are currently working with one of our agents to further troubleshoot the issue at hand. If there is anything else we can help you with, please let us know.

Response from EyeQueJul 14, 2021

Hello Charleen, Thank you for your review. I saw that you were previously in contact with another agent regarding connectivity. Your phone exceeds the minimum resolution required to run the app, so compatibility isn't an issue. It is possible your internet connection may have been temporarily lost while using the app, or you may be low on RAM (ie several apps running concurrently in the background, therefore affecting the app performance). You can try force closing all apps completely and run only the EyeQue app. If you continue to have problems connecting, please contact our support team for additional assistance.

Response from EyeQueJul 12, 2021

Hello Daniel, Thank you for your review. We're sorry to hear that your EyeGlass Numbers did not work for you. There are a few variables that can affect your results; one of our agents will be reaching out to you for more information.

Response from EyeQueJul 9, 2021

Hello John, Thank you for your feedback. One of our agents will be reaching out separately for additional information.

Response from EyeQueJul 8, 2021

Dear Gary, Thank you for your review; we take all of our reviews to heart. Looking over the ticket, Denzel did send a return label to you, but we believe that it was sent to the email you made the purchase with, not the one used to contact our support team. The purchase was made from a 3rd party reseller so he logged into their system to generate a return label for you. It was emailed to you on the 2nd, so please check the email used to make the purchase. Denzel will be reaching out to you today with a direct link to the return label as well. We hope to have this resolved for you shortly and we do apologize for any misunderstanding.

Response from EyeQueJul 6, 2021

Hello Ed, Thank you for your review. Unfortunately, we are not notified by UPS when they scan the return packages - we have to check each tracking number ourselves. We apologize for the oversight and we will have your replacement sent out today.

Response from EyeQueJul 2, 2021

Hello Dr. M, Thank you for your review. We're sorry to hear the VisionCheck did not work out for you. After checking your account, we saw that there was a lot of accommodation, which is likely the cause for the variation between tests. This is a normal reflex of the eye (predominantly in those mid-20s and younger) that can make it a bit difficult for some to achieve EyeGlass Numbers with our current refractive products. If you'd like additional assistance with the VisionCheck, please feel free to contact our support team.