EyeQueReviews of eyeque.com

Response from EyeQueSep 13, 2021

Hi! We are sorry about your negative experience with EyeQue. One of our agent will be reaching out shortly.

Response from EyeQueSep 10, 2021

Hi! We are sorry to hear about your displeasing experience with EyeQue. One of our agents will be reaching out to you shortly.

Response from EyeQueSep 3, 2021

Hello Aram, Thank you for your feedback. I'm sorry to hear you were not happy with your experience with the VisionCheck. I saw that one of our agents was in communication with you regarding your results, but the unit was returned before further assistance could be provided. It is unfortunate that the device did not work out for you, but we appreciate you giving EyeQue a try. We hope you may give us another try in the future.

Response from EyeQueAug 16, 2021

Hello Cookie, Thank you for leaving us a review. I'm sorry the try-on glasses did not work for you. I saw that you were in contact with one of our agents, and his last response was on Tuesday - he was waiting for your reply. He will be reaching out to you again today.

Response from EyeQueAug 13, 2021

Hello Andyl, We're sorry to hear EyeGlass Number (EGN) did not work for you. There are different variables that can affect your results, but more information would be needed before we can determine what may have gone wrong. One of our agents will be reaching out to you separately to assist you.

Response from EyeQueAug 12, 2021

Hello N. Health, Thank you for your review. We're sorry to hear that you were not happy with your purchase. There is a tutorial video available on the app itself as well as on our website for reference. If you'd like additional assistance with the test process itself, please feel free to reach out to our support team at [email protected]. Otherwise, I will have a return shipping label sent to you to return the unit for a refund.

Response from EyeQueAug 3, 2021

Hello Gary, Thank you for sharing your comments with us. We are terribly sorry for the inconvenience and frustration caused by the delayed response. While we are glad to know the issue has since been resolved, we agree it should not have taken as long as it did. We are working to find a better process to improve the response time, so that this problem does not recur in the future.

Response from EyeQueJul 28, 2021

Hello D Blake, Thank you for your review. I'm sorry to hear that your results did not work for you. Our refractive devices have a margin of error of +/- 0.50D when used correctly, and while the discrepancy may not be an issue for some, it may be more noticeable for others. Nonetheless, we appreciate the feedback and will continue to work towards improving our products. Please contact our support team and they can assist you with the return.