EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Hamid K.
Service was amazing. I had a representative that spent the time giving me all the information I needed. Shiraz was good to work with.
Response from EyeQueFeb 6, 2023
Hello Hamid! Thank you so much for your review! We were happy to assist you, please feel free to reach out again should you need help with anything else!
Norman C.
explained accurate pupil distance measurements
Response from EyeQueFeb 6, 2023
Hello Norman, Thank you for your 5 star review! Please feel free to contact our support team again if you need any future assistance.
Paul
Quickest and best response I've ever had. Responses to my questions and concerns were prompt and the support people are knowledgeable. I would not hesitate to recommend EyeQue to anyone.
Response from EyeQueJan 24, 2023
Hello Paul, We are happy to hear that you are satisfied with the service you received from our support team! Please feel free to reach out again if you need any future assistance. Thank you so much for your review!!
William
Amazing product and support. I was able to get the measurements of SPH and CYL, AXIS and have glasses made. The results were excellent. I have moderate astigmatism (-1.75) and the glasses appear to correct it very well. Email support was excellent as well when I ran into a few issues with the phone app. Googling for answers also helps. Overall I am very satisfied with the VisionCheck product.
Response from EyeQueJan 20, 2023
Hi William! Thank you for your review - I'd say you hit the nail on the head with your comment about how it takes patience to generate reliable measurements. Instant gratification would be great, but rushing through the tests would not result in the most accurate correction. We're pleased that you are happy with your experience, and grateful that you reached out to support with your questions. Cheers!
Peter M.
Prompt friendly response.
Response from EyeQueJan 12, 2023
Hello, Thank you so much for your review! We were happy to assist you, if you need help with anything else, Please feel free to reach out again.
Jody A.
Quick response and excellent customer service.
Response from EyeQueJan 3, 2023
Hi Jody - thank you for your 5 star review! Happy to hear that you were pleased with the support you received - please feel free to reach out again should you need help with anything else!
Alvaro A.
Excellent support. It solves my problem the best way. Thank you
Response from EyeQueJan 3, 2023
Hello Alvaro! Thank you for reaching out and allowing us the opportunity to troubleshoot the issue you were experiencing. Glad we were able to resolve the problem quickly and easily!
customer
The product didn’t end up working out for me, but the support team was fantastic in answering questions and facilitating the return.
Response from EyeQueJan 3, 2023
Hello there! Thank you for your positive review! For various reasons, our product(s) may not work for everyone. Customer satisfaction is always our goal, even if it results in a return. We appreciate you giving EyeQue a chance.
