EyeQueReviews of eyeque.com

Product is pretty great. Spent a very long time in transit (not necessarily EyeQue's fault) and had a couple issues with the app saying my phone wasn't compatible but was able to clear it up via EyeQue online chat.

I couldn’t figure out the product, which was very disappointing. But the customer service interface was excellent.

Purchased the product on 25/01 and was told the delivery would take between 10-15 days but still hasn’t received the product, 21 days later. Contacted Eyeque and asked why it is taking so long but haven’t received any explanation. I won’t be able to review the product as I haven’t received it.

Very professional

It helped me contact my doctor because I got a bad score on the color blind test.

Excellent Customer Service!! Amra was helpful trying to help me with my software issue. I am still currently waiting for an email to help me fix this issue. Once I receive that I will be changing from 4 stars to 5.

I work in imaging and optics and was curious about how this worked, plus I lost my good glasses and it's been years so I should update my prescription anyway. So gave it a shot, partially out of need, partially out of curiosity. Let me give you a spoiler, the end result, the prescription - seems perfect. The testing.... I used the Bluetooth test setup, and found it easy enough to operate the controls, but had some difficulty with seeing the colored bars inside it. On my dominant eye, I had only a little issue seeing the colored bars, but my other eye was a challenge. It felt like I had to tilt the eyepiece at odd angles to see the bars - perhaps that's how they measure something. Anyway, once I found a spot with my non-dominant eye, I stayed as still as possible throughout the test. Getting consistent results test after test was fairly easy, which is encouraging. I did a total of 9 tests over 3 days - all with consistent results so I figured more would be more of the same so I stopped. Time to order the Try-On glasses and see how terrible the prescription is. Ordered, waited. They arrived today. The Prescription & Try-On Glasses Put them on and was magically transformed into Harry Potter. Oops, sorry. No I wasn't. The room instantly popped into sharp sharp focus. What? I really didn't expect that. Put my old glasses on (admittedly these are from 5 years ago and a newer prescription was due, but they still worked fairly well). Boom, the new prescription on the Try-On glasses was super sharp, felt fine - none of that slight nausea you feel when the prescription is slightly off, can I say it? Perfect? Room is tack sharp, no nausea feeling, they're... Great. I wasn't expecting that. I was expecting they'd be marginal at best, like an older outdated prescription. I didn't expect they'd be this good. I'm very impressed. What's next? Now I can order some glasses online and have confidence that the prescription is good. That was my goal, and EyeQue delivered. My local shop wanted $455 for a frame and prescription I had wanted, I can get it online for about $200, even adding the EyeQue to the cost it's much lower cost ordering online - and there are many more options available.

Problem fixed quickly