EyeQueReviews of eyeque.com

Response from EyeQueOct 18, 2021

Hello Richard, Thank you for your review. I'm sorry to hear you are not happy with your EyeQue experience. Taking a look at your results, I saw that you generated an EyeGlass Number (EGN) after your 3rd test. If you still wish to return the unit, please contact our support team with your order number, and one of our agents will assist you.

Response from EyeQueOct 12, 2021

Hello Karl, I'm sorry to learn that you were not satisfied with your experience with EyeQue. The only communication I found was regarding insurance, and unfortunately, our products are not currently covered by any insurance plans. Hopefully in the future this will be a covered benefit.

Response from EyeQueOct 6, 2021

Hello Amy, I'm sorry to hear you've run into a problem with the app, as your phone exceeds the minimum required resolution needed to run the app. I saw that you have been in contact with one of our agents - we hope to have this issue resolved as soon as possible.

Response from EyeQueOct 6, 2021

I'm sorry to hear it didn't work for you. I see that one of our agents has previously reached out to you but they have yet to receive a response. Please contact our support team so they can further assist you.

Response from EyeQueSep 30, 2021

Hello Jacob, I'm sorry to hear you had some trouble with the VisionCheck. It is likely that you were applying too much pressure on the sensors. Unlike regular buttons, these sensors only require a light tap with the pad of your finger to activate them. If you press down too hard, you may experience sporadic or no activity at all. As for your statement about eye diseases, our device only calculates refraction (vision correction measurements) - it does not check your eye health. It is not a diagnostic tool, nor do we claim to provide this service, so it is not possible that you were diagnosed with any kind of eye disease. If you have any questions or concerns, please contact our support team at [email protected] so they can assist you further.

Response from EyeQueSep 29, 2021

Hello Paul, We're sorry to hear your experience with the PVT and try-on glasses was not what you expected. We'd like to see if we can help figure out what went wrong and hopefully get you glasses that work. It is possible the measurements may have been correct, but if the pupillary distance (PD) is wrong, it can make you feel dizzy, see double vision and/or cause headaches. We will reach out to you separately for more information.

Response from EyeQueSep 13, 2021

Hi! We are sorry that you are not content with your experience with EyeQue. One of our agents will be in touch with you shortly.