EyeQueReviews of eyeque.com

Response from EyeQueSep 11, 2020

Hello there, Thank you for your feedback. I'm glad the EyeGlass Numbers brought you sharp vision, but sorry that it isn't quite where you needed it to be. After taking a look at your results, the right eye had more spread between tests - I'm guessing that was the eye that wasn't so great with the glasses? Please contact our support team at your convenience - we'd love to help you refine your results, and/or arrange for a return.

Response from EyeQueSep 11, 2020

Hi there, Thank you for your feedback! There is a bit of a learning curve with the PVT for some, I agree. Once you have a good understanding of the test, it becomes easier. Your tests results are fairly consistent; only a few tests were removed as they were outliers and skewed your results. I did notice your tests were completed in zoom mode, which may/may not affect your results. If you are willing, please remove the zoom mode and complete 3 additional tests to generate a new EyeGlass Number (we can inactivate the previous measurements if they are off in comparison). If you'd like to send us your try-on glasses, we're happy to exchange them with another pair with your new EGN. Please contact our support team so they can send you a prepaid return shipping label.

Response from EyeQueSep 1, 2020

Hi there, thank you for your feedback. I'm sorry to hear you had difficulty using the VisionCheck. I will reach out separately with additional tips, but here is a link that may be helpful with when using the VisionCheck: https://www.eyeque.com/support/#visioncheck

Response from EyeQueAug 26, 2020

Dear Gary, Thank you for your review; we appreciate any feedback that we receive from our customers. Can you contact our support team and let us know what was the issue with your Try-On glasses? Just based on the tests that we can see, there's not a whole lot of deviation between each of the tests. Your last review stated that the results were very close and we'd love to have a chat with you. A support agent will be reaching out to you to discuss this further.

Response from EyeQueJul 31, 2020

Hello Joel, Thank you for your feedback. We have a dedicated support team who can help walk you through the process. Many of our customers report a learning curve -- It typically takes someone to complete one to two full tests to get the hang of things. A lot of our users also found our tutorial video and practice session (built into the app) to be very helpful. If you'd like additional support, drop us a note at [email protected], or contact us via chat (during business hours) on our website at EyeQue.com. We appreciate that you took the time to try our product and would do anything we can to make this a great experience. Thanks again!

Response from EyeQueJul 31, 2020

Hello David, Thank you for your feedback! I believe the "different numbers" you are referring to are the individual test results. Human vision fluctuates throughout the day and it's very natural for you to receive different readings using our product. Fun fact--visiting two different eye doctors with the same day will yield two receive different prescriptions. The individual test results shown to you are based on each test you've taken-- It's provided for tracking purposes only. The numbers that you can use to order glasses, shown on the app's dashboard, are called "EyeGlass Numbers". The EyeGlass Numbers are calculated based on a proprietary algorithm and uses all individual test results; this number does not change often but will become more accurate with more test results. I looked into your account further and noticed that your overall test results are fairly stable (you are an EXCELLENT user!) We would love to go in-depth on your vision data and offer more explanation on the numbers. If you are interested in testing the accuracy of your EyeGlass Numbers, we offer Try-On Glasses as a low-risk option. If you'd like to get more information on your test results, please reach out to us at [email protected], or chat with us on our website (available during business hours). Thanks so much! Love, EyeQue Team

Response from EyeQueJul 24, 2020

Hello Zada, Thank you for your feedback. Many of our users report a learning curve and about 15 minutes of practicing and "playing around with it", before getting the hang our products. Given that we offer a brand-new product and technology that has not been available in the market before, it does take some effort to master. We have a dedicated support team, and detailed product tutorials to help you with the process. We'd love to help! Let us know at [email protected].

Response from EyeQueJul 20, 2020

Hello Jay, thank you for taking the time to let us know. There is a very interesting process in vision called "accommodation" that is prevalent in users under 40 years of age. This biological process helps you adjust focus when you look at objects far and near, and deteriorates as you age (this is also why people over 40 tend to require reading glasses). When this effect takes place, you receive a much stronger corrective number than needed, which is evident when you compare to a previous vision prescription. The way we instruct our users to combat this effect (in our tutorial video and voice instruction) is to keep the non-testing eye open and focused at an object at least 6 feet away, essentially tricking your brain into "looking into a distance". This process requires some practice and many of our users compare it to seeing the hidden 3-D stereogram images. That said, just like some people cannot see the 3-D stereograms no matter how hard they try, the product does not work for a small portion of the population. We hope you are willing to give our devices another try! If you would like more support, please reach out to us at [email protected]! Thanks again!