EyeQueReviews of eyeque.com

EyeQue reviews

Showing 701 reviews with 5 stars · Clear filters

john F.
Feb 3, 2021
return of item was easy and am fully…
return of item was easy and am fully satisfied. would be a return customer
Report
Jon M.
Feb 1, 2021
Took a while to get the hang of using…
Took a while to get the hang of using the device, but after a chat with the support team I managed to get a usable prescription. The new glasses (from Zenni) are great and a big improvement over my ageing glasses and contacts prescriptions.
Report
Stevo
Feb 1, 2021
The EyeQue PD check system
The EyeQue PD check system of a calibrated pair of glasses along with an app downloaded to your phone is, for me, the most accurate and reliable way to obtain your pupil distance. I have tried most of the alternative ways to self measure and using an untrained assistant, with varied and inconsistent results. Using an eye test vernier gauge with 2 Windows with a centre line to align with each pupil gave me a consistent average over several tests, but you are still introducing human error with an untrained assistant. Now using the EyeQue system, I got consistent readings which closely matched the vernier readings but obtained the PD measurement in minutes rather than hours trying to persuade the wife to use the vernier gauge. I wanted to order glasses online in preference to sitting with an optician in a shop while this covid pandemic continues and this PD measurement is an essential figure not usually found on your eye test prescription. Great service from EyeQue when my original order got lost in transit, many thanks.
Report
Shawna S.
Jan 31, 2021
After my first third test
After my first third test, I immediately filled in my results and ordered the glasses from you. Oh my!!! What a result! I can see perfectly!!! I would easily recommend this product to anyone and everyone I see. CONGRATULATIONS on a wonderful product.
Report
Robert T.
Jan 29, 2021
Support person was extremely helpful
Support person was extremely helpful. Thank you.
Report
johnnyL
Jan 29, 2021
I requested my account to be reset
I requested my account to be reset, ie. clear previous test results and it was reset within a few hours. Thank you.
Report
Greg S.
Jan 29, 2021
Great support
Eyeque support staff reached out immediately to verify my prescription. They confirmed, and quickly moved my order forward. Much appreciated.
Report
KXHNDIXSS Y.
Jan 28, 2021
At last they handled the order quickly
It looks like online support overlooked my order. Fortunately they looked my complain here and processed order quickly. thanks
Response from EyeQueJan 29, 2021
Hello Kxhndixss, Thank you for your feedback. I'm sorry to hear about the delay in processing your order. After checking the transaction, I saw that it was not captured automatically as per usual. I've notified our IT team to look into this, but forced the transaction through manually - your new expiration date is 1/28/22.
Report