EyeQueReviews of eyeque.com

Received a good and appropriate answer to my question. Could have been faster. Thanks.

Quick response from customer service.

I was thrilled to find an option from waiting weeks to get into the eye doctor for new glasses. There is definitely a learning curve, and make sure you block off a minimum of an hour for the process.

There was a confusing point in the UI, but Chat helped me through it. They did point out that I needed to run the eye tests again because the readings were not consistent enough. This sounds like an important thing; why is it nowhere in the processing in the UI?

The PVT is a convenient tool to use at home. The how to videos on your website were helpful. I completed the practice test twice which allowed me to become comfortable with the process. The only difficulty I had was in regards to entering the device serial number. The number had two V's in a row which looked like a W. After searching the website for a while, I read something about common mistakes when trying to register devices. I didn't have any difficulty afterwards.

The App noticed "inconsistent" results and automatically set up the email to EyeQue support. The general recommendations I received were OK, but in the end the issue went away without any obvious changes as the App started flagging the results as "Consistent" without any changes I could identify.

My prescription came out great, pretty much identical to me pervious one But with a bit more clarity! Great product, worked for me

The algorithm took 22 times to get a good measurement but customer support helped sort things out and also put an optometrist on my case to get a good set of numbers. I got my glasses from GlassesUSA and they're great. Much better prescription than the one I got from my ophthalmologist.