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EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Eva H.
What support?
Response from EyeQueMay 9, 2022
Hello Eva, We regret to hear that you were not happy with our support. However, I saw that one of our agents responded to you the following morning after you submitted your ticket but they did not receive a reply. If you never received the email, did you, by chance, check your spam folder? If you are experiencing any difficulties, please contact our support team and they'd be happy to assist.
Garl T.
EyeQue Support (EyeQue) May 6, 2022, 4:20 PM PDT Hello Garl, I apologize for missing your chat a moment ago - how can I help you? I tryed to chat and this is what I get. I replied to the email nothing. I was trying get information back because the pvt app does not work with apple se phone 2022 what to do.
Doc J.
Placed a pre-order and waited over a month. Terrible communication. Was told 2 weeks ago my order would ship within 2 weeks. Then received email that my order would have to be canceled and asked me to re-order as their payment method limited their authorization for 30 days. My credit card was charged two weeks ago. Amazon Pay indicated the order was completed. I had not received my original payment back yet when EyeQue asked me to reorder. I did receive CC refund 3 days after cancellation notice. I did not reorder. Crappy to be charged and wait a month to be told your order is canceled.
Response from EyeQueApr 25, 2022
Hello Doc J, Thank you for your candid review regarding your experience with EyeQue. While I see that you are currently in communication with one of our agents, I wanted to apologize again for the oversight on our part pertaining to the payment issue with your order. We have already provided a refund, and the agent is awaiting your response to his proposed solution. While we are generally timely on our communication with our customers, we have fallen short during this unexpected delay. This is not acceptable, and please know that this will be addressed and corrected going forward.
Unknown D.
Doesnt work anymore.
Response from EyeQueApr 13, 2022
Hi, We apologize for the inconvenience. One of our agents has responded with additional information to help troubleshoot your issue. They will reach out to you once more with more questions and information on how to help. If you have any questions or concerns, you can always reach out to [email protected]. We thank you for your patience and understanding.
David M.
I still have not received my Eye Que Kit and it has been weeks now.
Response from EyeQueApr 11, 2022
Hi David, We apologize for the inconvenience. However, the VisionChecks will not be shipped out until mid to late April as they are out of stock, as specified on our website. This impacts the Vision Monitoring Kit, as they do include the VisionCheck. We understand that getting your products at a timely manner is important for our customers, and once again apologize for the delay and inconvenience. We thank you for your patience and understanding.
Robert M.
EyeQue is a waste of time and money! Fun to try it out, but it just doesn't work. Results are WAY off, some numbers are close, but overall useless.
Response from EyeQueMar 23, 2022
Hi Robert, We understand that our VisionCheck device has a learning curve. We apologize for the inconvenience. One of our agents will contact you shortly to help with your results.
Michael
Eigentlich wollte ich gar nicht Bewerten. Aber weil Ihr so nervig nachfragt, bitte. Übrigens haben die Messwerte eine viel zu weite Streuung und weichen zu viel von meinen echten Werten ab. Damit ein Brille zu bestellen, wäre rausgeschmissenes Geld.
Response from EyeQueMar 15, 2022
Hello Michael, Thank you for your review. A support agent will contact you for further assistance.
Andrew T.
The prescription was not accurate.
Response from EyeQueMar 9, 2022
Hi Andrew, We apologize for the inconvenience. One of our agents will contact you shortly to help you achieve better results.
