Jane R.
So Far All is Well
I'm giving four stars at the this point because I have not come full circle in the process--I'm awaiting the arrival of my try-on glasees. There was an issue transferring my numbers, but I am the sole reason for it. I contacted customer support and the issue was resolved in a timely and courteous manner. Thus far, in spite of my determination to thwart my own efforts at every possible juncture of a streamlined process, it has been a pleasure to use Eyeque and a huge benefit to me to do this from home.
Response from EyeQueAug 2, 2022
Hello Jane, Thank you for sharing your review. I'm sorry to hear that getting a hold of our support team has been challenging. You responded to one of our support agents regarding Try-On Glasses outside our regular business hours. As our business hours resumed on Monday (8/1), the support agent has followed up and is awaiting your response. We appreciate your patience and understanding.