EyeQueReviews of eyeque.com

Response from EyeQueSep 20, 2022

Hello Rick, Thank you for your review. A support agent has reached out via email to assist with this matter.

Response from EyeQueAug 23, 2022

Hello there, Thank you for your comment. Our apologies for the confusion - the second request for a review was sent only because you submitted more than one support ticket; it was not an attempt to change your opinion. To that regard, I am aware that you were not satisfied with your experience (which I am sorry to learn), but please understand that since your query was not customer support related, our team was unable to provide you with the answer you were looking for. Your request required assistance from a different department, so the support representative obliged and forwarded your message accordingly. If you have yet to hear back, it is possible the service is not needed at this time. Should you have any specific questions about our products and/or need technical assistance using them, our support team will gladly assist.

Response from EyeQueAug 11, 2022

Hi Jude, Thank you for your review, but I think that you're talking about an actual store location to which EyeQue does not have one. Could you be thinking about a different company? Our headquarters is located in Newark, CA and we have no brick and mortar stores. If this is incorrect, can you contact our support team at [email protected] with the issue you have as we have no records of purchases in our system of any of our devices.

Response from EyeQueAug 10, 2022

Hello Richard, Thank you for your feedback; any review helps us improve our product and processes. One of our agents did reach out to you when your results were inconsistent to help you better understand your testing. With only three tests and a wide spread of results, a suitable set of EyeGlass Numbers cannot be generated for you. This is what prompted support to reach out. Our devices can support up to -5.00 Diopters of CYL, but the results can start to vary the closer to our range limit your testing needs are. Our limitations are listed on the store page for the VisionCheck as well as on the Amazon store page for the device. Please reach out to our support team so we can further help you with your results.

Response from EyeQueAug 2, 2022

Hello Chad, Thank you for your review. We are sorry to hear that the Try-On Glasses are not working well for you. A support agent has reached out to gather more information to help troubleshoot the issue.

Response from EyeQueJul 18, 2022

Hello there, I am sorry to hear that you were not satisfied with the support you received regarding your friend. However, please understand that we are unable to assist with questions regarding eye health, as our products are not diagnostic tools. These questions are best directed to an Ophthalmologist, who can provide the appropriate advice and/or direct you to any organizations for more guidance.

Response from EyeQueJul 15, 2022

Hello BHGoh, Thank you for leaving us your review. I'm sorry to hear you felt that it was difficult to get a hold of our support team. However, your message was sent to us outside of our normal business hours. One of our representatives responded shortly after business hours resumed today and provided with the requested information. Please let us know if there are any issues with the serial number.

Response from EyeQueJun 27, 2022

Hello Hamid, We appreciate your review. One of our agents has reached out to help troubleshoot the issue regarding your results. Thank you for your patience and understanding.