EyeQueReviews of eyeque.com

Response from EyeQueJun 17, 2020

Hi there, thank you for your review. I'm sorry that you did not receive a response to your request in a timely manner, but I'm glad to see that someone from our team was able to assist you with your return this past Monday. If you have any other questions, please let us know.

Response from EyeQueJun 8, 2020

Hi Devon, thank you so much for letting us know about this issue. We're so sorry for the inconvenience. Just to clarify, are you unable to complete tests at this time due to the renewal message in the app? We are going to investigate this further, please stay tuned!

Response from EyeQueMay 29, 2020

Hi Mitch, we understand that in the past, you’ve had -4.0 cylinder. However, astigmatism can change over time. That's the beauty of our product is that it can track these changes in real time! We’d love for you to try our Free Try-on beta program. That way you can compare your new glasses to your Try-Ons made with your EyeGlass Numbers! We will follow up with you via email for more details and to further address your concerns. Please stay tuned ;)

Response from EyeQueMay 26, 2020

Hi Deborah, have you received your order yet? I'll send a note to the shipping team now in case you have not received it yet. Thanks for letting us know!

Response from EyeQueMay 4, 2020

Hi Paul, we're so sorry about that. Could you provide us with a little more information? For example, what payment method did you initially try? Feel free to also email support at [email protected] if you'd rather add more details via email! Thank you!

Response from EyeQueMay 4, 2020

Hi Aristotle, the code must be entered at the last part of the checkout AFTER you input your address. This promo code is on valid for US shipping, so if you are outside of the US that is why you could have been charged. I'll be sure to send this to our customer service team so they can take a look into this. Thank you for letting us know this!

Response from EyeQueApr 28, 2020

Hi Greg, what could be happening is that you're inputing the serial number into the wrong app. Can you please provide some more information about which device you purchased and the app you're using? Thank you! Feel free to also contact [email protected] if you prefer email.