EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Michael A.
The item doesn't work. I wrote to tech support 3 days ago and didn't get any answer from them.
Response from EyeQueFeb 14, 2023
Hello Michael, Apologies for the delay in answering your email, as our office is closed over the weekend. We will have one of our agents to follow up with you separately.
Jose I O.
Over three years ago you're Kikstarter project for vision check2 was started I was on of the earliest supporters of the program. Has this project been scrapped for the USA market? Only option presented to me as a backer of the program was my money back. Why not a discount on any of the products you are currently selling to the public online? Again I will be repeating the same message to you of disappointment as a backer as long as you keep sending me the same question about my experience!
Response from EyeQueFeb 3, 2023
Thank you for your review. One of our support agents had reached out to you last month, but did not hear back. You are correct, that a refund was offered to our backers if they no longer wanted to wait. We felt this was the responsible thing to do. However, one of the other options in the survey was to receive the current VisionCheck device in lieu of the VisionCheck2 (or if you purchased a Vision Monitoring Kit 2, we could ship a Vision Monitoring Kit instead), and a partial refund. If you would like to take advantage of that option, please respond to the refund survey accordingly. You can also contact our support team with any additional questions.
annette P.
I been sending emails with no response! It doesn’t work. There is no power! It won’t charge. I want a refund.
Response from EyeQueJan 9, 2023
Hello Annette, I'm sorry we were not able to respond in a timely manner. In the auto responses sent out upon receipt of any incoming emails, we did give notice that our team was away attending CES in Las Vegas, and that there would be delays in responses. Now that we have returned to the office, we will be answering all emails accordingly. Apologies for the inconvenience.
JASON
Product not accurate for vision prescription test. Took at least 7 eye exams and used the prescription to get glasses. That prescription is unusable and my old glasses were still better. Should have gone to an in person eye prescription exam instead. Won't be using this again.
Response from EyeQueNov 4, 2022
Hello Jason, I'm sorry to hear that the glasses you ordered are not working well. This is quite surprising, given the high level of consistency among your results. I do want to note that the results are not considered a prescription since the tests are self-administered. A support agent will reach out shortly to help troubleshoot.
Wendy W.
The eye test was difficult and I don't trust the results. I wanted to get the $20 pair of single vision glasses to verify that the test results were accurate only to be contacted later that they can't be filled because those frames don't go up as far as my pupillary distance is. Now I feel like I wasted my money and will have to go to a brick and mortar store to pay for a traditional eye exam thus wasting more money and the point of purchasing the EyeQue product in the first place.
Response from EyeQueOct 28, 2022
Hi Wendy, I'm sorry to hear you were unable to purchase try-on glasses. Your results were quite consistent, as you were able to generate EGNs; unfortunately an important part of the measurements exceeded the limitations of our try-on glasses, as listed alongside the item in our store. Nonetheless, there should have been a notification during the checkout process - our web team has been notified of this error. If you wish to return the unit and it is still within the 30-day return window, please submit an RMA request via your order in your EyeQue account. If you purchased thru Amazon, please initiate the return thru their platform.
Joseph W.
Did the test 3 times like they said, ordered $100 glasses. We’re not correct and made my vision worse. Disappointed.
Response from EyeQueOct 21, 2022
Hello Joseph, Thank you for your review. We are sorry to hear that the glasses you ordered do not allow you to see clearly. A support agent will reach out shortly to help troubleshoot.
Deborah
Can’t seem to get it to work. The lines disappear or move on there own
Response from EyeQueOct 10, 2022
Hello Deborah, Thank you for your review! One of our support agents will reach out shortly to provide further assistance.
Jeff M.
You already know the problem. The eye piece to measure distance is a failure. Specifically the eye cushion does not hold my eye far enough away to cause the image to merge. My eyeball is too close to the slit. I can only see through one of the slits at that distance and trying to hold my eye at the right distance is too difficult. Second, why is it motorized? make it manual and measure it's position digitally. Manual lets you fine tune it. Lastly, it's ten times easier to just put a ruler out from my eye with a piece of paper with writing on it then slide it away from my eye until it starts getting blurry. Then do the math to convert it to a measurement. Make something similar to that instead of what you've got. What I was hoping for was what is at the eye doctor. The device you just look into and there is a picture that the device focuses then figures out your eye measurement. as for the secondary devices, IPD etc, they seem to work fine.
Response from EyeQueOct 5, 2022
Hello Jeff, I'm sorry to hear you were not satisfied with the VisionCheck. It is unfortunate you did not reach out to our support team as we would have liked to have the opportunity to address your concerns. It is possible there may have been a misunderstanding of the the intended use of the device - one of our agent will be reaching out to you for more information.
