EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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SocraticMethod
EyeQue and its support staff and Sean in particular made every effort to deal with my special eyesight situation. Their support was extraordinary and I have great faith in the concept of the product and look forward to the day when they will be able to extend its use to people with vision challenges like mine.
Rev Dr John Benjamin David Tatum DD P.
A very easy to use device and the TryOn glasses were PERFECT. I had no problem buying two pairs of eyeglasses based on the prescription from the device at my usual online dealer. More that happy.
William C.
A welcome experience to engage with customer support featuring someone with in-depth knowledge of the product. Made the resolution quick and understandable. Eyeque is a great product but it does need talented support staff to promote its value and ease implementation for customers.
Response from EyeQueApr 19, 2022
Hello William, We appreciate your kind words! We are happy that you had a great experience with the support that you received. Please feel free to reach out to our support team again if you need any future assistance.
Jeff
Excellent product. I didn't realize how badly I needed new prescription glasses until I received them. The EyeQue device is fairly intuitive and easy to use. App performed well. I don't have vision insurance, so for me, this was a great investment. Thank you for making this product. Good job, EyeQue!
Response from EyeQueApr 13, 2022
Hi Jeff, We are happy that you had a great time with our products! We are also glad that you had an easy time getting used to our products to help keep track of your vision. Happy Wednesday!
Gerald T.
Great Support
Response from EyeQueApr 12, 2022
Thank you for your feedback, Gerald. Please feel free to contact our support team again if you require any additional assistance.
Jan E.
EXCELLENT! My experience with customer service was absolutely PERFECT!My representative was knowledgeable, professional and friendly! Wonderful employee, great experience!
poorejj
This rating is not for the product as I haven't received it yet. The 5 stars is for communication. I hate when I can't get a hold of a company. Haven't had any such problems with Eyeque.
Response from EyeQueApr 8, 2022
Hi! We are so glad that you have had a great experience with our Customer Support team! We understand that on time delivery for your products is important, and we apologize for the out of stock VisionChecks that will not be shipped until mid to late April. However, we are happy that you are satisfied with our Customer Support team, and would love to help you with any other questions or concerns you may have at any time! We can always be reached at [email protected] or through chat from 9AM to 4:30PM. Happy Friday!
Miles R.
Appreciate all the help I received. Denzel took an interest in my concerns and continued to check back with me to make sure everything was resolved. Great customer service!
