EyeQueReviews of eyeque.com

Response from EyeQueOct 2, 2020

Hello Mike, Thank you for your feedback. I'm sorry to learn that you still have not received your order. After checking your tracking number on Global Post, I saw that it arrived in Germany at the Asendia hub on September 30, after which it should be transferred to the UK and delivered a day or two later. However, if the information displayed is correct, its back here in the US as of today. Please reach out to our support team on Monday if your package is not delivered to you. If you are interested, we will arrange a reshipment of your order to you using a different courier. We apologize for the inconvenience the delay has caused.

Response from EyeQueOct 2, 2020

Hello Joseph, Thank you for your feedback. The accuracy of the measurements depends on the user's ability to test consistently and precisely each time. Also, please keep in mind, the measurement you are to pay attention to is the EyeGlass Number (EGN) and not the individual tests. It looks like you experienced somewhat of a learning curve with the first 2 tests, and your results would likely improve with additional tests. Please feel free to contact our support team with any other questions and/or comments.

Response from EyeQueSep 25, 2020

Hi George, You wrote into our support looking for a partnership or distribution opportunity with EyeQue. We responded asking for more information from you in regards to your business so our support team could send that information to our management team to which you responded that you had none. The agent then added that she would forward your request to our management team who would reply to you if they were interested. Nothing was requested about how EyeQue could help you or your business as there was little to no information about your business that you could supply. Our agent then followed our protocol and forwarded your contact information and your request to our management team with what little information you provided. While you may have not received back a response, our support did try to get more information from you.

Response from EyeQueSep 17, 2020

Hi Marie, Thank you for your feedback; we appreciate any that we receive either negative or positive. The reason that we have users make accounts is so we can calculate the individual data for each customer. We store all of the data on our servers and without an account, we would not be able to keep each user's data separately. Think of it like many of the streaming accounts out there. We're tracking changes over time as well as calculating only your tests. We do require three full tests in order to calculate your EyeGlass Numbers in which we need to store your tests to your specific account. We noticed you sent in a contact email last night (around 8:35PM) and we'll be responding to you today. Please look out for our email.

Response from EyeQueSep 15, 2020

Hello there. Thank you for your feedback. I'm sorry to hear about the trouble you came across using the strap to secure the device onto your phone. With thousands of different phones on the market, it is difficult to come up with a universal design that will work with all phones. Nonetheless, we are aware that this is an issue for some users, and are working towards a solution to improve the product. Please be contact our support team if you need assistance with anything else.

Response from EyeQueSep 15, 2020

Hello there, Thank you for your feedback. I'm sorry to learn that you did not have a great experience with the VisionCheck. Seeing that there were no tests in your account, I can understand why you are frustrated. I was hoping to find emails that you may have sent to our support team for more information about the troubles you were experiencing, but could not find any. We are happy to help troubleshoot; please contact our support team at your earliest convenience.

Response from EyeQueSep 15, 2020

Hello there, Thank you for your feedback. I'm sorry to hear that you were not satisfied with customer support. After checking the communication history, there was only 1 occasion when you were asked to wait a little longer for the item to arrive. Unfortunately, the only information we have regarding your order is the information provided when the shipping company/courier scans the tracking number. The updated link to track your order was provided in a previous email. After checking the status, your package arrived at the Heathrow Worldwide Distribution Center earlier today.

Response from EyeQueSep 8, 2020

Hi there, Thank you for your feedback. I'm sorry the PVT did not work for you. After checking your account, I saw that your tests were completed with your phone set at default resolution (386PPI). Setting your screen resolution to maximum (in your case, 511PPI) would produce the best results. If you're willing to make the adjustments, please force close your app, make the adjustments to your screen resolution in your phone's display settings, then return to the app and try testing again. Otherwise, please reach out to our support team at [email protected] to get the return process started.