EyeQueReviews of eyeque.com

Response from EyeQueJan 14, 2021

Hi Clayton, Your replacement was shipped out on Tuesday, as promised in our last email with you. Our shipping software automatically sends a shipping confirmation email once the label is created - did you not receive it? The email would come from Shipstation, but mentions your EyeQue order in the subject line. Please check your junk/spam folder in case it was accidentally filed there. Per the tracking number's activity, it looks like it is out for delivery today. If you would like your tracking number, please contact our support team and they will be happy to provide this information.

Response from EyeQueJan 14, 2021

عزيزي فرحان شكرا لك على ملاحظاتك؛ يرجى المعذرة عن أي أخطاء لأنني أستخدم الترجمة من Google لكتابة هذا الرد. اتصل وكيلنا بك بمجرد مغادرة الدردشة عبر البريد الإلكتروني. لقد غادرت قبل أن تتمكن من إعطائك المعلومات التي كنت تبحث عنها. لا يدعم متجرنا حاليًا الطلبات الخاصة بالمملكة العربية السعودية ، ولكن يمكنك دائمًا تقديم الطلبات من خلال حملات Indiegogo المتعددة. إذا كنت بحاجة إلى مزيد من المعلومات ، فيرجى التواصل مرة أخرى.

Response from EyeQueJan 15, 2021

Dear George, Thank you for your review and we apologize for the delayed response. I do see that 2 support tickets were created for you and one of our agents responded on Monday (1/11) and Wednesday (1/13). When you have a moment, we ask that you respond to the emails so we can help you further. Have a great day! Regards, Denzel

Response from EyeQueJan 7, 2021

Hello Stephanie, Thank you for your review. When you submit a support ticket, we send out an acknowledgement email stating it can take 48-72 hours for a response. After checking our system, I saw that you submitted a ticket yesterday (1/5) morning, but submitted this review today (1/6). Your inquiry has since been addressed, but we ask that you please give us the opportunity to assist you within our stated time frame. Please check your inbox for the shipping confirmation email that was sent the day your order was shipped out - it contains the tracking number of your package.

Response from EyeQueJan 7, 2021

Hello Sean, Thank you for your honest feedback. I'm sorry to learn you were met with frustration while trying to order glasses. There are retailers that will not accept our measurements, as they are not prescriptions there is no doctor certifying the results). I saw that you were in touch with one of our support reps, and have been provided with other options. If you have any other questions, or need help with a return, please let us know.

Response from EyeQueJan 7, 2021

Hello Eric, Thank you for your feedback. After reviewing your PDCheck results, I saw that the the measurement for your right eye was changed significantly. Prior to saving your PD, the app gives you the opportunity to review the placement of the markers, adjust them, then confirm them. Perhaps you may have accidentally moved the marker over your right pupil when you were trying to confirm or save? I have sent a return shipping label to send the try-ons back to us. Please contact our support team at [email protected] for additional assistance.

Response from EyeQueJan 7, 2021

Hello Ralph, Thank you for your review. I saw that you reached out to our support team regarding the issue you were experiencing, and a couple suggestions were provided to help fix the problem. Unfortunately, since we did not receive a response to our follow up email, we were not aware the issue was not resolved until after you had already decided to return the unit. I'm sorry your experience was of frustration and you felt it was a waste of time. This is an issue that will be brought to the attention of our app developers in an effort to help improve the user experience.

Response from EyeQueDec 22, 2020

Dear Cameron, We're still waiting for your response to our last line of questions. You just referred to our CSR as a robot, but ignored the line of questioning. We'd really like to support you, but without your response we will be unable to help you further.