EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Bill
I have purchased 4 pairs of glasses using the EyeQye tool. Never had any issue with the quality of the self prescribed prescription generated by the self test.
Response from EyeQueOct 6, 2022
Hello Bill! Thank you for the 5 stars! We appreciate the support, and are glad to learn how well the measurements have worked out for you!
DANIELLE W.
Very very very good
Response from EyeQueOct 6, 2022
Hi Danielle! Thank you for the review - we're happy to have been able to assist you and that you were able to generate an EyeGlass Number. We look forward to hearing how the try-on glasses worked out for you!
Cesar
Excellent support service, thorough, effective and relatively fast. I had problems using VisionCheck2 with my smartphones, with my two LG V20's I had an unusual problem that made VisionCheck2 unusable. With the support team we were able to verify that the problem was not in the VisionCheck2, but in the excessive focused sensitivity of the LG V20 phone screen. They even purchased an LG V20 to study the problem and were able to give me tips on how to make the LG V20 usable with VisionCheck2. Additionally, I reported a couple of bugs in the web platform that displays personal measurement results with EyeQue VisionCheck2 and they corrected them relatively quickly. In short, they gave me useful tips to improve the reliability of the EyeQue VisionCheck2 and EyeQue Insight measurements.
Response from EyeQueOct 5, 2022
Hello Cesar, Thank you for the 5 star review! Our support team is happy to help, and although we are unable to fix your specific issue, we are glad the workaround helped. The feedback we receive from our customers is very important to us, as it helps us to continually improve our products. That said, your suggestion has been added to our software team's to-do list - please check back periodically for a status update! Thank you again for your support!
Mindy J.
Needed adjustment on try on glasses
Carl W.
Phenomenal job--Denzel was professional, sincere, and went above and beyond to provide excellent service. He is a model of great support!
Response from EyeQueSep 27, 2022
Hello Carl, We are very happy to hear about your positive experience with one of our support agents! If you need any future assistance, please don't hesitate to contact our support team again. Have a great day!
kkim
I tried the product and ordered the glasses. They didn't improve my vision, so I worked with one of their staff to diagnose the issue. Ultimately, it was determined that this product didn't work with my particular vision problems. So I was given a full refund. I understand that one product will not fit all, and it's unfortunate EyeQue didn't work for me. But I received great customer service from EyeQye, so I will kudos where they are due.
Response from EyeQueSep 20, 2022
Hello there, Thank you so much for your honest review. We sure hope that our future devices will be of better use to you as we continuously make improvements. Have a great day!
R. R.
Extraordinary customer service! I had questions about my prescription and try-one that were seamlessly addressed. EyeQue’s customer service actually reached out to me via email personalized to me. It is very uncommon to receive customer service anything like what EyeQue provides these days. The try-one are effective and now ready to order glasses online…wish they had a solution for ordering online because I would prefer to stick with the company.
Response from EyeQueSep 20, 2022
Hello there, We are extremely happy to hear about your positive experience with our support staff! You are welcome to contact us at [email protected] if you need any future assistance. Hope you have a great rest of your day.
Lisareilly
Support was very quick with their response and help
Response from EyeQueSep 16, 2022
Hello there, We appreciate your feedback regarding the support that you received! Please feel free to contact our support team again, should you need future assistance. Hope you have a great weekend!
