EyeOns™Reviews of eyeons.com

Good service

Great prices. Genuine, name brand products. Processing is a bit slow if you're used to Amazon and such, but the product arrived safely, and the savings made it worth the wait.

My glasses arrived crooked and not in the expected conditions. After I wrote this feedback a very kind person called Irene contacted me an offer me a partial refund which was made in the next 2 days. It was very helpfull of they.

Shipment received on time. The quality of the frames was excellent. The packaging was secure. I am a satisfied customer and will order in the future.

Bought just the frames. Easy to order. It was delivered quickly. I did not get any notification that the order was approved and shipped. I had to email to get this confirmation. Response was quick and I was provided with the tracking information. The packaging was good and safe. Came with a sturdy case, soft sleeve, and fabric wipe.

Glasses where great! only thing I would recommend is to send hardware that holds the glass separate or at least loose. i had problems with one screw and it stripped the head. I had to grind the head off and hold the shaft with small pliers and unscrew it that way. it was an easy fix but I did end up scratching the frame.

An upcoming startup - definitely give them a try! EyeOns is an up and coming startup. They try their best to provide the best services at the best prices possible. They had certain challenges with website updates with shipping durations and with expedited delivery options, and that's something they have taken as a feedback and are working on. Customer service has improved tremendously and for any cases gone wrong, leadership teams are themselves investing time and efforts and going an extra mile for customers. I really appreciate all the efforts being made. Thank you EyeOns!

UPDATED REVIEW: I have changed my rating to 4 stars because since I posted my original review for my frames, I am super impressed with EyeOns Customer Service. I was contacted via email and again via phone to apologize for my problem with the frames and they bent over backwards to search me out and allow me a full refund even though the deadline for refund had passed. Even though the frames did not work for me, I would like to offer kudos to this company for standing by their guarantee of wanting everything to be right on their end. I would also encourage anyone to contact EyeOns if they have any problem whatsoever with their order, they will make it right! Despite ordering the exact frames I had prior, when I got the frames from Eyeons and tried to put my prescription lenses in the frames, the Eyeons frames were too big. The lenses did not fit. I went to my eye dr who also did not understand why the lenses would not fit. The model numbers were exact. By the time I was able to get to my eye doctor to confirm the lenses were not fitting, the 30 days had passed and I could not return for a refund.