EyeOns™Reviews of eyeons.com

Response from EyeOns™Oct 24, 2023

Dear Luuis, We apologize for any inconvenience you may have experienced with your order. This delay is an uncommon occurrence for our company. We contacted you within 72 hours to notify you about the delay, which was due to system issues on the manufacturer's side, causing a company-wide holdup. We are eager to improve your experience and are committed to ensuring your satisfaction. We look forward to hearing from you and continuing to have you as a valued and content customer. Thanks!

Response from EyeOns™Mar 22, 2023

Dear Erin, as discussed, your order was shipped out withing timeframes and is currently on the way as shipping to Canada takes some additional time. Thank you!

Response from EyeOns™Mar 22, 2023

Dear Kathy, we apologise for any inconvenience. Your order was shipped out within 3 business days and tracking number provided same day as it was shipped. And we have also sent notifications that your order was processing and shipped. All of the orders are coming directly from the factory after quality check. We appreciate your feedback.

Response from EyeOns™Feb 14, 2023

Hi Nicholas, First I apologize if there was any kind of inconvenience or confusion. Second, It's seems that there is a little confusion in the matter as your order was placed on December 15th 2022 and delivered on December 23rd 2022, The delivery usually takes 3-5 business days, it was mentioned during checkout and i believe that the delivery time frame is matching that promise adding public holidays. Once again I apologize for the inconvenience if it occurred.

Response from EyeOns™Dec 6, 2022

Dear Tanya, thank you for your feedback. The return was processed according to our return policy and refund was issued as soon as frame was received and inspected. Loose temples are not always a defect as this is something that can cause even during transportation. However, the return shipping label was provided to you and refund was issued as soon as frame was returned.

Response from EyeOns™Dec 1, 2022

Dear Taline, We apologize for any inconvenience it might cause! According to the tracking number, your order shows to be delivered to you on November 23rd. Hopefully, you enjoyed your glasses. Once again I apologize for the inconvenience this might have caused.

Response from EyeOns™Nov 22, 2022

Dear Jigar. We apologize that our service did not satisfy your expectations. All of our orders are shipping in 5 business days, due to the fact that items are coming directly from the factory. Your order was shipped out within a timeframe and tracking number was provided. Hope you are happy with the item you have received.