Eyemedvisioncare.comReviews of eyemedvisioncare.com

impossible to cancel. do not take out a policy with this company, you will be billed until you cancel your debit card. Their phone tree is an AI nightmare. It's dubious that anyone actually works here - it seems like there are no customer facing jobs, just automation on automation. Crooks, the lot of them.

In December 2024, I bought contact lenses online. I filed for reimbursement from EyeMed per my plan with them. I did not receive reimbursement. I contacted them and they said my claim was processed as valid, but they sent the check to an old address on file instead of the address I had provided on the reimbursement form. They supposedly sent a check to that wrong address several more times. After numerous customer service contacts, I got them to update my address. Now they claim they have sent a check several times to the right address. I have still received nothing. Each time, I have to wait on hold, then they start a two-week check trace before issuing a new check, and then they claim to have sent another check. At this point I don't believe that any check has been sent.

I would never recommend EYEMED to anyone not even my enemies. Dr. Rohit Sharma who is an in network Doctor with eyemed over billed me for glasses and i complained to Eyemed. Eyemed did not only support him extorting money from me they also gave me reasons why he over billed me, and that they would not do anything about it. You cannot have a problem and run to them and they will save you. Rather they join and finish you, with some reasons that makes no sense..

If I could have I would have given them a zero. These are the most useless customer service people on the face of the planet but it's not just customer service it's also their claims department that seems to feel it's their right to approve eye care eye vision care eyeglasses at the point of sale but then turns around and tells you that it's being rejected and you actually owe a whole bunch of money that you didn't owe when it was approved upon your leaving the doctor, the clinic, or the store. So call customer service.... Don't waste your time they know how to stretch out every single millisecond of time in circles never accomplishing a thing never able to put two and two together with a nice tone of voice getting agitated if you get angry because you've wasted 30 minutes of time with no information at all What makes it even worse is that they claim I have no information about your EOBs explanation of benefits or any kind of documentation in their computers concerning the work that they rejected on your behalf. This company should be taken to court and then put out of business. There is nothing this company has to offer that is of any value to anyone.

EyeMed wont honor insurance reimbursement of $150.00 because I got a discount for new glasses. Rip off. Will be contacting my insurance co.

Ready to unenroll next year! This insurance does not cover anything! I send a bill of 446.96 and they only cover $35. Next year anytime that i need exam i will paid cash and no waste my money!

I signed up for coverage in November 2024, I expected to receive some information about the plan I am paying for in the mail. Nothing. So maybe I have to sign-up on the website, that's fair. I go to "create an account" using my SS number and it doesn't work. I called and got a lovely CS rep and she got me my Member ID number (finally) so I tried using that instead to sign-up. No dice. I downloaded Chrome, no dice. I cleared cache, no dice. I DOWNLOADED YOUR APP, AND NO DICE. When I couldn't create my account so I could figure out my insurance information I paid for the chat box rep Brittany told me "well it's working on my end so there's no issue to escalate". EXCUSE ME? And so now I have just go to the eye doctor and pray it works? RUN. DO NOT PICK THIS PROVIDER. YOU CANNOT EVEN USE THE BENEFITS YOU PAY MONEY FOR

A Scam as is most eye insurance. EyeMed is owned by Luxottica, a manufacturer of eyeglasses, where they first fail to cover necessary procedures and visits then market their own products to you. Seemly at random, the insurance company side of their circuitous business structure dropped the closest specialist eye doctor to our family therefore forcing us to drive farther away or pay exorbitant prices for the closer option.