Eyemart ExpressReviews of eyemartexpress.com

Called last week to ask a few questions about the process of making glasses eta and things like that was met on the phone with a girl who clealy sounded like i was wasting her time and told she will not tell me how long it takes so today i went in to see about hetting glasses in person and i immediately knew i was dealing with the same girl i asked can i get glasses made i have my prescriptionand inshurance she then pointed me to a wall of glasses and said go look at them and she disappeared i had questions about the frames and if they had certain ones in stock as there are alot of frames there and i was struggling to find the ones i like my customer service experience here was absolutely abysmal, not once but twice. And I do not believe any eyemart will be earning any of my business. In the future. I guess having the least expensive glasses means you're getting the cheapest. Possible customer service as well. And it's really a shame because I have multiple people in my family who exclusively shop at this location and all they ever do is tell me how great it is.It's really a shame that my 2 experiences Here were awful

I ordered glasses online and the picture of what I ordered is not the same as what I got. Very disappointed because I really wanted the pair I ordered. I contacted customer support and they said they would send me the correct pair. Well the 2nd pair came in yesterday and the are still wrong. I’m done! If you can’t give your customers the picture that’s on the website then someone should do a better job of keeping it up to date.

Employee named Kierra was extremely rude, disrespectful and not helpful at all. I placed an order online. When I called to check the status, she kept telling me to “check the website” and they had “nothing to do with it”. Not once did she tell me to call customer service. She would repeat things I just said as “advice”.

The employees are nice enough but the time it takes is brutal and the communication is seriously lacking. There is never a follow up call if something changes or there is a delay with an order. I could have gotten a better deal but that was not communicated with me. I think I have had my last bad experience.

First off I don’t care for reviews but these people are something else . At first walking into the place you get that warm smile . I needed some glasses so the person behind the counter directed me to the area if men’s frames while she explored my insurance coverage. I had found a few options I liked . But once she saw the price of what was in my hand vs how much the insurance was worth she quickly directed me to far more costly frames . Honestly they looked and felt The same but greed kicks in and more commission for her was better . Needles to say that was my first and last time I will visit them . The attitude changed instantly after that . You get that unspoken feeling like you’re not welcome and I’m waiting their time . The true colors appear. Thanks but no thanks . Bossie city airline drive location

My eyewear order look as they be used before and they are felling off there white tape that wont come off.. wow so upon calling like you guys asked me to because they seen that my review wasn't good The guy that I talked to pretty much didn't do anything for me he pretty much said that glasses aren't perfect so either what he'll do is he'll sing me a label so I can ship them back and then be without glasses till I can get new ones which is not cool either but also he's like you need to go to your local store to get them fixed well by the time I go there they're going to say that you've had them a while cuz I'm busy right now I can't go right away and they're not going to fix them so what was the point I'm kind of frustrated by that. A refund would have be a good idea

Will never order again! Lied to me several times about where my glasses were. The first round after a week was they messed up the coating on the glasses. The second week they said they were mailing them in a day. After 14 days, three different people said they mailed them, have them in the lab, or the post office hasn’t picked it up yet. See the problem? They advertise 80% of their glasses ship next day. Some are done in an hr. I guess some take three weeks and lies along the way about the status of your order. Never, ever again. Who knows when I will see them. Most positive answer was I’ll have them before a month is up. Also, btw in the store my glasses were over $600. Online, same pair, was $300. Zero stars if I could rate them lower.

Over a week later without any communication or tracking information, I reached out to the company requesting my tracking number. I received a number. When I look up the tracking it says the tracking label was JUST created and postal has not recieved the item yet. It has been a couple days now and status has not changed. When can expect my glasses???? I can be very patient with transparent honest communication when placing my orders. And, when I inquired about my tracking information, you could have taken the opportunity to communicate if they were indeed ready and being shipped. Even if you may have more than normal amount of orders to fill because of holidays.. creating a label is not the same as shipping the item. Communication and accountability please.