Eyemart ExpressReviews of eyemartexpress.com

50% discount teased in promotional email but unstated that does not apply to items shown as discounted on site. With everything on site indicating some sort of discount, the email coupon either is clumsily disingenuous or a case of bait-and-switch. Unfortunately the latter in the circumstances is what any reasonable reader would have to conclude.

The customer service at n pennsylvania store stinks!! Why would you advertise to bring people in and then provide poor customer service and invite customers to go away. Makes no sense.

Said “order today get them tomorrow” and that’s a complete lie. I ordered on June 30th. Says I’ll get them on the July 9th. I needed them in a hurry and got the opposite of express.

I placed an online order on Saturday morning. Saturday evening the status was changed to preparing for shipment. Late Monday morning I receive an email that they needed me to upload my prescription. I inquired as to why that was not required when I submitted the order. At that time I filled out the prescription on there website manually. Here it is the very next day on Tuesday status is still showing preparing for shipment. Customer service has yet to respond to my second round of emails inquiring as to the status and why it has not been updated. At this point I'm not sure when or if I'll get my order. This is disappointing as I have always received excellent customer service from eyemart in the past. But like everything else in today's society it's going downhill. Edit; same generic and insincere response everybody gets.

I have been dealing with Eyemart Express for almost 25 years, and this was the first time I have ever had such a terrible experience. The Wichita Falls location staff were slow, unwelcoming, and did not provide the level of customer service I expected. I ordered my glasses online and received no courtesy call, no follow-up email, and no clear communication about my order. When I called, the staff acted like they did not know what was going on. When I went in person, I was told the glasses I ordered were not even in stock, even though I was able to place the order online. Even though I finally received my glasses after a week and a half, and didn’t even get a notification of them being ready the entire situation was ridiculous and could have been handled much better. What bothered me the most was that no one tried to accommodate me for the inconvenience. There was no offer of an upgrade, a partial refund, a discount, or anything to make the situation right. I truly miss the old staff that used to work there because the service used to be much better. Customer service is extremely important, and I know that even more now while I am in school for business. A customer should never feel ignored, dismissed, or left without answers after spending their money. Eyemart Express needs to improve communication, online order accuracy, staff professionalism, and how they handle customer inconvenience. This experience was very disappointing.

Rude and unprofessional sales associate.

Eyemart Express provided one of the most frustrating customer service experiences I have had in years. I discovered that I was over a year overdue for an eye exam and prescription renewal because nobody from their office contacted me to schedule an appointment. When I sat down with staff to review my information, we found that my email address, mailing address, and virtually everything else on file was correct. The only outdated information was an old cell phone number. Rather than acknowledging their failure to maintain contact or accepting any responsibility for the situation, one employee immediately began shifting blame onto me. Unfortunately, that unwillingness to accept accountability seemed to reflect the overall culture of the office. Every problem was someone else's fault, every question was met with resistance, and basic professionalism appeared to be optional. The second incident only reinforced that impression. On the day of my appointment, another medical appointment unexpectedly ran late. I called approximately fifteen minutes beforehand to explain the situation and ask what my options were. What should have been a simple conversation turned into an exhausting exercise in trying to obtain a clear answer. It took far longer than it should have for staff to explain a straightforward policy, and I was left with the impression that helping customers was more of an inconvenience than a priority. What bothers me most is not that mistakes happened. Every business makes mistakes. The problem is that nobody seemed interested in fixing them. There was no ownership, no concern, and no meaningful effort to provide a positive experience. Instead, I encountered defensiveness, poor communication, and a level of indifference that was honestly remarkable. If you are looking for an eye care provider that values professionalism, accountability, and customer service, I would strongly recommend looking elsewhere. My experience with Eyemart Express left me feeling less like a patient and more like a problem they wished would go away. The eye exam may be quick, but the frustration of dealing with this office will likely stay with you much longer.

My father is in a nursing home in a wheelchair, unable to walk, use his hands or be transported in any capacity. I took his prescription and broken old pair of glasses into the Overland Park store and they refused to help my situation in any capacity. They required him on site, which is impossible. It would’ve been nice to get a little more empathy and help through a solution. Disappointing.