Eyemart ExpressReviews of eyemartexpress.com

If I could do 0 stars I would. I made an appointment over a month ago. The week of the appointment they sent me a confirmation for Aug 1 at 9am i confirmed. When I showed up for my appointment they said my appointment was for Aug 8th at 9:30am i explain no and showed the person the text of my confirmation. Then they made a poor excuse was the weather screwed up their system. My time is valuable just like theirs and to waste my time because I made sure to be there. Now I have to find another place because they lied and misinformed me which wasted my time.

The attendant was very unprofessional and laughed at me on the phone. This facility doesn’t provide wide frames for its population on Medicaid, neither do other stores but doesn’t need to be rude to us especially if we’re going to have to pay out of pocket.

I have been calling the Onalaska store do 5 days to check on my glasses I have called daily all hours of the day and have not gotten the phone answered! What is the deal with this store! I called the Madison location and the picked up immediately

Went to Eye Mart express in Raleigh off capital blvd 2 times my gasses are made wrong more than $550 out of my pocket and no refund. Basically I have glasses I cannot use. Will never go there again.

I went in to pick up a copy of my script to get safety glasses through my company only to be told that it's a Hippa violation to do that. I literally just bought glasses there a month ago. This place has seriously gone downhill in the past few years. I watched an elderly man wait for over 20 minutes to get a screw put in because the employees had to finish their conversation. The store was empty. Rude, poorly trained staff.

Never been to Eyemart Express before. Son and I looking for frames in Eugene Oregon. Walked in the door and was immediately asked for our insurance and prescription. I said we were just here to look at frames and if we find a pair we are interested in then we can proceed with that information. We looked at frames had a question or two and went to the front counter to ask. The person behind the counter was not serving anyone but seemed to be doing some sort of job related task with paperwork. The both of us politely waited for her to finish... we waited.... and waited... Other employees became free to do something else... we waited.. we walked towards a seemingly available employee and they diverted to doing something else behind the counter. We went back to our place standing directly at the front counter. No one made eye contact or attempted to serve us. We waited... It seemed like a weird dream. It felt like we had made some sort of mistake by not wanting to dive into insurance and prescription without knowing if we were going to buy anything or not. It seemed like we had short circuited the system and became invisible. We left. Not once did any one say hey we will be with you in a minute or anything at all. Very strange. What would they have done with our insurance and prescription information if we had nothing to purchase???

If I had know my glasses were coming from a store over 1,000 miles away that shipped them by the slowest USPS way I would have never ordered them one line. The tracking is poor at best and I still don’t know when I will receive my glasses. Communication is poor. There is a store 25 miles from where I live so have them come from a store 1,000 miles away makes little sense. Never again will I order online.

I ordered my prescription glasses and frames online and selected to pick them up from the store in Waco, TX on Bosque; I had to wait one hour in the store just to pick up these glasses. I don’t understand why you don’t have a self check in kiosk system and/or some type of locker or pick up system, for people that just want to come in and pick up their glasses. No one should have to wait that long for a pick up order; if anyone needs assistance then they can ask for assistance, but that is the worst kind of customer service to offer.