Eyemart ExpressReviews of eyemartexpress.com

My husband's glasses turned out horrible. Took them back twice because he couldn't see through them to read. The woman refused to measure the glasses on his face for pupillary distance. I asked and she replied she's that good. Really? We ended up going to another optometrist who measured the glasses and the pupillary measurement was of by 3mm on both lenses. We had to pay to get new glasses made, same prescription. Now we are out over $400. Also discovered a discrepancy between what we were each charged and what our insurance was billed. NEVER AGAIN. The Beckley store is a very bad joke.

This company is disorganized, uncooperative, and lack communication skills. I waited 5 hours after arriving early to my scheduled appointment. They got my insurance wrong, not once, but twice. They do not answer the phones during their business hours, nor call you back. Received the wrong script when my contacts came in. And to top it off, the doctor was grumpy and rude.

The customer service was fair as in they did not listen to me . But the Doctor was not very good. He was in a great rush and did not give a thorough examination . I received my glasses and the prescription was wrong. I went to Pearle Vision and got a correct examination and proper prescription. I wasted $498 dollars plus the time I wasted going there. . I chalk this up to a learning experience.

I walked in. I had an appt. I had never been there before. They told me to sit down and they would be right with me. 35 min later asked me if I had checked in. Apparently you have to go to the back to check in. I went back and nobody around at the window. By then it had been almost an hour. I walked out. The service was terrible.

Hi myself personally working customer service if I called your facility and get on the phone and I hear a bunch of muffling and moving around I find that quite disrespectful now I don’t appreciate when I was asking my question that the customer service agent just cut me off and said no we don’t like that Medicaid I like to meet her and I’m not sure whatever customer service so should I was but you guys need to reevaluate your customer service I don’t appreciate being cut off that is one thing that pisses me off correct your customer service

If your serious about your eyesight, and want what you pay for, Do Not Go Here. In a nut shell, after numerous attempts they could not get my prescription correct. They forgot to put my transitions on my glasses, and the eyeglass cases were not the right fit for the glasses. They get offended quickly when your telling them that the prescription is not right. The male optometrist......I don't even know why he's there. They are just in it for the money. I'm never going back there, and every person I can tell, I'm going to tell them not to go there, or they will regret it

When you spend a few hundred dollars on 3 pair of glasses, ya kinda expect to be able to see out of them. I knew they weren't right when I picked them up, but the girl told me to "wear them over the weekend to see if you get used to them," but I couldn't take them back because the store closed soon afterward due to COVID. I later took them to my new eye doctor (because they have an in-house optical shop) and the optician told me the measurements for pupillary distance were wrong and the prescription was wrong. Would NOT recommend.

My wife went to buy some glasses, they made her choose and try on some and the problem arose when she paid them, they did not answer her in the insurance for 10 minutes, I spoke directly with the insurance company and they asked me for the number of the store and spoke with someone from the store, there should be no problem with the lens coverage but the person who was attending to my wife did not want to help her anymore, said that she had already lost a lot of time and that she had to attend to other customers , my wife left the store without glasses. How sad to have people who do not know how to serve customers with ease, if they already know how insurance works, they should be more understanding and passive.